Edwin Conway
Frisco,TX
Summary
• Technical Project Manager with extensive experience in backup-recovery and restoration service delivery.
• Known for timely product launches and development phases through process improvement planning, program coordination, and quality assurance management.
• Track record of accomplishments in resolving cross-organizational issues for internal and external customers.
• Proficient in Life Cycle Management and Firewall configuration, including logistics and asset management for equipment and peripheral devices.
• Enhanced customer relationship management for customer accounts in the USA.
• Innovator in processes and procedures, including the use of Artificial Intelligence applications.
• Technical SME in audiovisual training and e-learning.
• Highly proficient Disaster Recovery Specialist.
• Skilled in Facility management of Data centers, including procurements and vendor relationship management.
• Proven technical professional known for driving successful project outcomes through effective planning and execution.
• Committed to fostering team collaboration and adapting to changing project needs.
• Expert in risk assessment, resource allocation, and stakeholder engagement.
• Experienced Project Manager with top-notch implementation and project management abilities.
• Highly organized and methodical, skilled at overseeing daily milestones across high-performance teams.
• Well-versed in Data Center Project management, system integration, innovation, and automation solution planning and deployment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Global Technical Project Manager/Engineer
Check Point Software Technologies
03.2021 - Current
- Projects Assigned
- Support consultant availability requests
- Backlog Tracker and Delivery
- Ensured alignment with global accounts processes and tactical planning
- I oversaw the quality assurance testing, configuration, logistics, and asset management for upgrading over 500 firewall devices.
- Project Manager T-Mobile, Deloitte, BBVA, State of Main, LT Enhanced global customer relationship management
- IGS Operation Team Project Coordinator Managed over 200 PS Consultant Globally, ATL Skills updates
- Managed PS Consultants globally to ensure Training Certifications were updated.
- Master Card PS Consultant Activity Tracking and reporting
- FedEx PS Consultant Activity Tracking and Reporting
- PS Coordinator to assist with managing the Customer Satisfaction Survey
- Provide one one-on-one training PS Consultants utilization globally
- Track and follow-up Sign-Off Compliance Document
- Assisted with Colocation Project Implementation
- Co-developed AI solutions to automate compliance sign-off reports
- RFP AI solution to develop knowledge base repository for Sales Team
- PS Consultant Document Updates
- Development of 3- 5-min How to video training for PS Consultants
Technical Project Manager
Cisco Systems
07.2019 - 12.2019
- Led firewall security LCM projects, aligning with Bank of America's processes and tactical planning managed over 100 incoming projects
- Managed the implementation and cutover of the Firewall Security project
Service Delivery Engineer / Technical Project Manager
Bank of America
01.2017 - 12.2018
- Company Overview: Bank of America SE/Technical Project Manager
- App Host Cloud Migration Solution Deployment and implementation
- Lift and Shift of Deployment
- Project Manager for Bank of America, Erica AI solution
- Project Manager for Data Center Consolidation
- Directed strategic vision and tactical planning for Data Center Cloud Migration
- Oversaw the installation of over 20,000 servers
Program Manager / Senior IT Specialist Consultant
IBM Resiliency Services
01.1999 - 08.2016
- Led over 100 innovative projects from concept to completion
- Designed and executed company catalog for infrastructure support
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
Associate of Applied Science - Electronic Communications Engineering, Industrial Electronics, Digital Electronics, Biomedical Electronics, Computer & Telephony Integrations
University of Arkansas LR, Arkansas College of Technology
LR, Arkansas06.1981
Skills
- Project Management Certificate (Currently pursuing Project Certification)
- Artificial Intelligence (Udemy, Currently pursuing Certification training)
- Checkpoint Project Coordinator Operation and PS Consultant Team
- Technical Infrastructure Management
- Activity Timeline Management
- Sales Force Training
- Jira Proficiency
- Business Continuity and Resiliency Services
- Visualization and Cloud Migration
- Data Center Backup and Recovery Management
- Innovation and Automation Solutions
- Computer Telephony Integration
- Quality Assurance Testing
- Construction Project Management
- Vendor Relationship Management
- Facility Management
- Property Management
- Logistic Management
Accomplishments
Recipient, Arkansas State Scholarship, CITA Aptitude Scholarship Award, Football All-State, and Super Team
Recipient, IBM Golden Circle Award for Project Managing IBM Call Centers consolidation for developing IQS smart database
Certification
- Facility Management Certification
- Property Management Certification
- Inventory Management Certification
- Computer Telephony Integration Certification
- IBM Disaster Recovery Certification
Professional Development
- Disaster Recovery Institute International: A-Z Studies in Capacity Planning, Business Continuity, Resiliency Services, Backup and Recovery.
- IBM In-House Training & Technical Education: Various courses in Project Management, IT Security, and more.
Recipient, Arkansas State Scholarship, CITA Aptitude Scholarship Award, Football All-State, and Supe
Recipient, Arkansas State Scholarship, CITA Aptitude Scholarship Award. Received full paid scholarship for Electronic Communication System and Biomedical Electronic Engineering degree
Football Allstate and Super Team Best in State of Arkansas at Linebacker and Offensive Guard
Languages
English
Professional Working
Interests
Bible Reading and Study,
- Artificial Intelligence (AI) and Machine Learning
- Sustainable Tech Innovations
- Hiking
- Outdoor Recreation
- Camping
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Work
- Homelessness Outreach
- Offering time and support to shelters for the homeless
Timeline
Global Technical Project Manager/Engineer
Check Point Software Technologies
03.2021 - Current
Technical Project Manager
Cisco Systems
07.2019 - 12.2019
Service Delivery Engineer / Technical Project Manager
Bank of America
01.2017 - 12.2018
Program Manager / Senior IT Specialist Consultant
IBM Resiliency Services
01.1999 - 08.2016
Associate of Applied Science - Electronic Communications Engineering, Industrial Electronics, Digital Electronics, Biomedical Electronics, Computer & Telephony Integrations
University of Arkansas LR, Arkansas College of Technology
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