EDWIN DE LA MORA

• Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.
• Mentored new hire technicians, fostering skill development and knowledge sharing among team members.
• Actively participated in team meetings, keeping abreast of the latest industry trends and best practices to drive continuous improvement within the organization.
• Great team member, self driven, and always ready to learn something new.
• Performed equipment installations, ensuring proper functionality and adherence to client specifications.

• Collaborated with other field technicians to resolve complex technical issues.
• Delivered high-quality work by diligently following standard operating procedures.
• Utilized safety practices with no complaints or accidents.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Installed Video, Data, and Phone services for customers.

• Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
• Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
• Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
• Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
• Organized store displays for optimal visibility, leading to increased customer interest and inquiries.

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• Demonstrated adaptability by quickly learning about new mobile devices or plans as they were introduced into the market nd efficiently integrating them into my selling strategies.
• Achieved sales targets consistently by identifying customer needs and matching them with appropriate products.
• Connected free cell phone service for those who qualified under SSI,SNAP/EBT, Medical, and WIC benefits.

• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Participated in community events and fundraisers and professionally represented station.
• Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
• Showcased versatility in performing various music styles ranging from classic hits to modern chart-toppers catering to diverse audiences tastes.
• Expanded client base through active networking within the entertainment industry and effective marketing strategies.

• Accurately handled cash register transactions while providing excellent customer service.
• Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
• Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
• Assisted counter staff in packing ready orders and distributing to customers.
• Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.