Edwin Evenson
Redding,CA
Summary
Dynamic leader with a proven track record at Linda’s Hallmark, excelling in customer service/community relations and multi-tasking. Spearheaded initiatives that enhanced shopping experiences and fostered community ties, demonstrating exceptional problem-solving and leadership skills. Achieved significant improvements in store organization and employee efficiency without relying on day-to-day task descriptions.
Overview
15
15
years of professional experience
Work History
Store Manager
Linda’s Hallmark
Redding, CA
08.2014 - Current
- Coach and trained all employees to be efficient in all aspects of the job. Handling the day to day routine of the job, from customer service, sales, receiving shipments, inventories, troubleshooting issues and projects.
- Maintain a clean and organized store appearance to enhance the shopping experience for our customers.
- Creating a positive and productive work environment while managing employees by creating schedules, giving them direction and started on daily tasks, while guiding them through any issues that may arise.
- Doing various methods of advertising through local media outlets, social media, and word of mouth through customer service.
- Creating relationships with the public and working with local schools, clubs and charities to help create a healthy and rich community.
Store Manager
Terry’s Hallmark
Woodland, CA
01.2012 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer concerns and inquiries promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shipping Manager/Quality Control
Adobe Pear Facility
Kelseyville, CA
06.2009 - 12.2011
- Maintained accurate updated inventory in storage.
- Prepared shipments, shipping documents and invoices, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and efficiently.
- Checking the quality and ripeness through inspecting the product before dispatching shipments.
Sales Floor Manager
Borders Bookstore
Eureka, CA
08.2009 - 10.2011
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- In charge of changing displays and highlighting new and featured products. Educating the employees on what’s said highlighted products.
- Trained and supported employees to assist the customers with any questions or needs they may have.
Education
General Studies
College of The Redwoods
Eureka, CASkills
- Customer Service/Community Relations
- Strong multi-tasking
- Leadership
- Problem-Solving
- Work Under Pressure
- Detail Oriented
Timeline
Store Manager
Linda’s Hallmark
08.2014 - Current
Store Manager
Terry’s Hallmark
01.2012 - 08.2014
Sales Floor Manager
Borders Bookstore
08.2009 - 10.2011
Shipping Manager/Quality Control
Adobe Pear Facility
06.2009 - 12.2011
General Studies
College of The Redwoods