Edwin Fonseca
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
Work History
Floor Manager
Zak The Baker
08.2023 - 06.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Server
Zak The Baker
08.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
Shake Shack
01.2020 - 06.2022
- Manage inventory and supplies twice daily to ensure quality and quantity of product
- Engage in food preparation as well as inspection to ensure freshness and safety
- Supervise 35 employees including kitchen and cashier staff to guarantee all duties are divided and company daily goals are met
- Ensure cleanliness, speed, and customer satisfaction while also overseeing client inquiries and issues, if at all.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Head Trainer
Shake Shack
07.2018 - 12.2019
- Introduce groups of up to five newly hired team members to the corporation during orientation week
- Teach each new employee tasks such as manning the cashier register, food preparation, and how to deliver customer service according to company policies
- Address new hire questions, provide feedback, and professionally critique job tasks to increase employee knowledge and reduce mistakes in the workplace.
- Enhanced trainee performance by implementing innovative and interactive training methods tailored to individual needs.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL05.2021
High School Diploma -
Green Springs High School
Miami, FL03.2019
Skills
- Certified in Microsoft Word
- Certified in Microsoft Excel
- Fluent in English and Spanish
- Detail-oriented
- Leadership and Teamwork Skills
- Ability to Work in Stressful and High Demand Situations
- Customer Relations
- Team training and development
- Employee Development
Timeline
Floor Manager
Zak The Baker
08.2023 - 06.2024
Server
Zak The Baker
08.2021 - 08.2023
Shift Manager
Shake Shack
01.2020 - 06.2022
Head Trainer
Shake Shack
07.2018 - 12.2019
Associate of Science - Biology
Miami Dade College
High School Diploma -
Green Springs High School
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