Edwin Gandarilla
Hawthorne,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Allied Universal
Security
7800 Beverly Blvd, Los Angeles CA 90036
09.2020 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened vendors and contractors before granting access to restricted areas within the property.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 9 security personnel during shift.
Láser Express Logistics
Appliances Delivery Driver
07.2019 - 05.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Disassembled, repaired and reassembled equipment in good working order.
- Facilitated repairs by disassembling defective and broken equipment.
- Worked independently and took responsibility for repair of assigned equipment.
- Delivered, loaded and unloaded and installed Product of service appliances
Aces Appliances
Sales / Deliver Driver
12.2018 - 03.2019
- Followed up with vendors and customers to resolve delivery orders quickly.
- Tracked, reported and re-ordered products to support floor and department needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Education
El Camino College
Torrance, CAHigh School Diploma -
Opportunities For Learning
13613 Hawthorne Blvd, Hawthorne CA 9025006.2017
Skills
- Staffing and scheduling
- Daily status reports
- Skilled in conflict resolution
- Team leadership
Timeline
Allied Universal
Security
09.2020 - Current
Láser Express Logistics
Appliances Delivery Driver
07.2019 - 05.2020
Aces Appliances
Sales / Deliver Driver
12.2018 - 03.2019
El Camino College
High School Diploma -
Opportunities For Learning