Summary
Overview
Work History
Education
Skills
Certification
Courses
KEY ACHIEVEMENTS
Timeline
Generic

Edwin Gonzalez

Orlando,FL

Summary


Offering solid foundation in IT principles and keen ability to learn and adapt quickly to new technologies. Contributes analytical skills and methodical approach to problem-solving. Ready to use and develop technical expertise and analytical abilities to contribute positively to a successful team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

System Validation Specialist

Rees Scientific
02.2023 - 07.2024
  • Inspected, repaired, calibrated, and maintained electrical and network equipment (wired, wireless, and Wi-Fi) per manufacturer specifications. Used test and analysis instruments to ensure optimal performance while documenting work in Microsoft 365 tools like Outlook and Excel. Maintained compliance with HIPAA regulations and GxP guidelines, including GMP, GLP, and other relevant standards.
  • Assisted and trained end users by creating accounts with role-based permissions and access. Provided technical support for PCs, servers, and Rees-owned network hardware, ensuring seamless operation of Rees software.

Field Technician

Lumen Technologies
10.2022 - 12.2022
  • Assisted with network builds by installing SFPs, running fiber, and testing ports using proper testing cables, primarily with Fujitsu and Siena equipment. Replaced cards and other hardware components on 100GB circuits as needed.
  • Collaborated with contractors to safeguard underground fiber lines and customer WANs while tracking all projects in Excel.

Specialist

Apple
07.2022 - 10.2022
  • Engaged with customers, at an average rate of 4 per hour, to understand their unique technological needs and presented tailored solutions to best fit their needs.
  • Provided ongoing support and guidance, ensuring customers long-term success with recommended solutions.
  • Maintained open dialogue and communication with coworkers to collaborate on delivering a world-class experience for customers. Fostered a team-oriented environment to ensure seamless service and support, driving customer satisfaction and loyalty.

Warehouse Associate

Uline
09.2020 - 01.2022
  • Operated forklifts and other material handling equipment to pick, pack, and ship orders efficiently at a goal of 30 items per hour. Ensured accurate inventory management, and maintained safety protocols. Collaborated with team members to meet daily production goals and improve workflow efficiency.
  • Assisted the overnight team with replenishing and rotating materials safely and accurately, ensuring compliance with OSHA safety standards. Monitored inventory levels, identified and addressed potential issues, and helped optimize material flow to support efficient operations.

Education

Some College (No Degree) -

Brooklyn College
Brooklyn, NY

Skills

  • Network fundamentals
  • Problem-solving
  • Customer support
  • IT asset management
  • Project-level hardware planning
  • IT service management
  • Test planning and documentation
  • Excellent communication
  • Technical analysis
  • IT security awareness
  • Data analysis
  • Troubleshooting

Certification

CompTIA A+

CompTIA Network+

CompTIA Security+

Courses

  • Azure
  • SQL


KEY ACHIEVEMENTS


  • Uline: Lowest percentage of errors during Q3 and Q4, while transitioning from local shipments to freight shipments.


  • Apple: Entire Q3 with all 5 star ratings from customers, while improving interpersonal skills.


  • Lumen Technologies: Fast transition from outdoor Locator Technician to Data Center/ Network Technician.


  • Rees Scientific: Successfully led award winning, 5 month-long project for federal government client.

Timeline

System Validation Specialist

Rees Scientific
02.2023 - 07.2024

Field Technician

Lumen Technologies
10.2022 - 12.2022

Specialist

Apple
07.2022 - 10.2022

Warehouse Associate

Uline
09.2020 - 01.2022

Some College (No Degree) -

Brooklyn College

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