Edwin Gonzalez
San Bernardino,CA
Summary
Dedicated General Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Rialto, CA
02.2017 - 03.2026
- Directed food service operations, ensuring compliance with health and safety regulations.
- Analyzed customer feedback to refine menu selections and enhance dining experience.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Boosted employee morale with monthly manager meetings to improve communication and collaboration.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term customer satisfaction
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Knowledgeable in Fryers, Grills and other equipments
Education
Restaurant Management, Leadership Development
Hamburger University
Chicago, IL03-2025
High School Diploma -
San Bernardino High School
San Bernardino, CA06-2017
Skills
- Bilingual - Spanish
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Time management
- Training and coaching
- Goal setting
- Employee scheduling
- Verbal and written communication
- Employee performance evaluations
- Knowledge in Labor Laws, OSHA, Hazcom
Accomplishments
- Started as crew in 2017
- Became department manager in 2019
- Became GM 3 years ago in 2023
- Nominated for outstanding general manager 2023
- Lead the organization in internal EcoSure visits
Certification
- Servsafe
Timeline
General Manager
McDonald's
02.2017 - 03.2026
Restaurant Management, Leadership Development
Hamburger University
High School Diploma -
San Bernardino High School