Edwin Gonzalez
Washington
Summary
General Laborer with dedicated work ethic in customer service industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over 25 pounds, reliable and works well in varying conditions. Knowledgeable in manager duties to ensure the business operates well. Sales with exceptional customer service experience.
Overview
24
24
years of professional experience
Work History
Mail Carrier
United States Post Office
2025.05 - 2026.02
- Delivered mail and packages efficiently, ensuring timely service to residential and commercial routes.
- Maintained accurate records of deliveries, pickups, and customer interactions for operational efficiency.
- Operated delivery vehicles safely while adhering to traffic regulations and postal guidelines.
- Assisted in training new employees on best practices for mail sorting and delivery processes.
Operator Technician
Ascend Wellness Holdings
2024.06 - 2025.02
- Operated extraction and processing equipment to ensure efficient production flow.
- Monitored quality control measures to maintain product standards and compliance.
- Conducted routine maintenance on machinery to minimize downtime and enhance performance.
- Collaborated with team members to optimize operational workflows and increase efficiency.
Production Worker
Borealis compounds llc
2023.04 - 2023.09
- Conducted routine maintenance checks on all machinery used in the production line.
- Monitored production line operations to ensure efficiency and accuracy.
- Verified accuracy of finished products against work orders or blueprints.
- Cleaned up work area at end of shift to maintain safe working environment.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Troubleshot technical issues that arose during assembly process.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Ensured proper labeling of completed products before shipping out.
- Communicated with team members regarding tasks assigned during shift.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Tracked production data such as number of items produced per hour, day, week.
- Performed minor repairs on machinery as needed.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Organized storage areas for efficient retrieval of items when needed.
- Operated forklift to move materials and finished products within warehouse.
- Identified defective parts or components and removed them from production line.
- Kept operations area neat and orderly to minimize obstacles.
Food Preparation Worker
Whole Food Market
2022.10 - 2023.02
- Measured ingredients required for specific food items being prepared.
- Disposed of leftover food following health code guidelines.
- Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Baked breads, rolls and other pastries using traditional recipes.
- Labeled containers with identifying information like date prepared and expiration dates.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Sales Associate
Lowe's
2021.08 - 2022.09
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Assistant Night Manager
Bigy supermarket
2017.05 - 2021.07
- Monitored inventory levels of supplies and ordered additional items when necessary.
- Provided training to new hires on proper procedures for handling customer inquiries or disputes.
- Provided support to other departments as required during peak periods or special events.
- Resolved conflicts among customers, employees, and management personnel when necessary.
- Scheduled shifts for night staff according to business needs while ensuring adequate coverage.
- Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Communicated regularly with vendors regarding product availability and pricing information.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Assisted with interviewing candidates for open positions within the organization.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
- Communicated with management via email or phone message to report issues needing attention.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Night Crew Manager
Stop and Shop Supermarket
2005.10 - 2016.11
- Reviewed daily financial transactions for accuracy prior to submission for processing.
- Ensured compliance with safety regulations and company policies in the store.
- Assigned tasks to team members based on their qualifications and abilities.
- Monitored employee performance, addressed any issues promptly, and provided feedback as necessary.
- Created weekly reports detailing sales activity, labor hours, inventory updates.
- Maintained cleanliness of store by ensuring all areas were properly stocked with supplies.
- Implemented new processes or procedures when needed.
- Directed and supervised night crew staff to ensure efficient operation of store.
- Inspected merchandise for quality assurance, restocked shelves, and removed expired products.
- Trained new employees on company procedures and job duties.
- Coordinated with vendors for delivery of goods to the store.
- Maintained accurate records of inventory levels, shipments, and damages.
- Managed loss prevention efforts within the store by monitoring suspicious activities or customers.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
Specimen Processor
Quest Diagnostics
2001.10 - 2005.09
- Processed biological specimens for accurate analysis and timely results
- Ensured compliance with safety protocols and quality control standards
- Trained new staff on specimen handling and processing procedures
- Streamlined workflows to enhance efficiency in specimen management
Education
High School Diploma - undefined
Rosa L. Parks School Of Fine And Performing Arts
Paterson, NJ2001-06
Skills
- Machine Operation
- Safety Management
- Equipment Troubleshooting
- Product Assembly
- Batch production
- Manufacturing support
- Quality Inspection
- Equipment Operation
- Machinery Operation
- Product Inspection
- OSHA Compliance
- Temperature restricted production
- Product Packaging
- Quality Inspections
- Materials Handling
- Complex Problem-Solving
- Mechanical Aptitude
- Hazardous Material Handling
- Lockout and tagout procedures
- Hand tools
- Deadline compliance
- Customer service
- Sales
- Management
- Inventory
- Forklift
Timeline
Mail Carrier
United States Post Office
2025.05 - 2026.02
Operator Technician
Ascend Wellness Holdings
2024.06 - 2025.02
Production Worker
Borealis compounds llc
2023.04 - 2023.09
Food Preparation Worker
Whole Food Market
2022.10 - 2023.02
Sales Associate
Lowe's
2021.08 - 2022.09
Assistant Night Manager
Bigy supermarket
2017.05 - 2021.07
Night Crew Manager
Stop and Shop Supermarket
2005.10 - 2016.11
Specimen Processor
Quest Diagnostics
2001.10 - 2005.09
High School Diploma - undefined
Rosa L. Parks School Of Fine And Performing Arts