Edwin Grafton

Restaurant Waiter

Pho 95

Centennial, CO

11.2022 - Current

Greeted customers, provided menus and answered questions about menu items.
Assisted guests with making food and beverage selections.
Took accurate food and drink orders by utilizing a POS ordering software system.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Checked on guests during meals to ensure satisfaction with each course.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Complied with all health department regulations regarding food handling, storage and sanitation standards.
Verified that prepared food met all standards for quality and quantity before serving it to customers.
Answered phone calls providing information about restaurant services, hours of operation, menu items .
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Replenished stocks of napkins, silverware and other dining room supplies as needed.
Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.