Illia Kovalchuk
Seven Hills,OH
Summary
Dynamic and results-driven professional with extensive experience at Swensons Drive-Ins, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail, while maintaining high standards of food safety and cleanliness. Committed to fostering positive relationships and driving sales growth.
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Swensons Drive-Ins
Cleveland, OH
04.2022 - 12.2025
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
- Assisted in training new staff on menu items, service standards, and operational procedures.
- Managed order accuracy and timely delivery to enhance dining experience for patrons.
- Collaborated with kitchen staff to coordinate food preparation and minimize wait times during peak hours.
- Resolved guest complaints swiftly, maintaining calm atmosphere and fostering positive relationships.
- Conducted regular inventory checks to ensure adequate supplies of food and beverage items available for service.
- Implemented feedback mechanisms to gather guest insights, contributing to menu improvements and overall service quality.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Construction Worker
Keselman Construction Group Inc
Cleveland, OH
10.2022 - 03.2023
- Collaborated with team members to complete projects within deadlines.
- Maintained tools and equipment to ensure optimal performance.
- Conducted site clean-up and organization for improved workflow.
- Participated in training sessions to enhance skills and knowledge base.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Installed drywall, siding and other structural components.
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Operated forklifts and boom lifts to complete various tasks.
Warehouse Supervisor
Fine Designs
6 Corporate Center Dr W, Broadview Heights, OH 441
03.2022 - 10.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Trained new staff on warehouse procedures, enhancing team performance and compliance.
- Implemented effective organization of materials to streamline picking processes and reduce retrieval time.
- Monitored equipment functionality, addressing issues promptly to minimize downtime in operations.
- Maintained accurate records of shipments, ensuring timely processing and documentation compliance.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Oversaw daily operations and shipping and handling processes.
Education
High School Diploma -
Valley Forge High School
Parma Hights, OH05.2021
Skills
Customer service
Order taking
Cleanliness
Service quality
Problem-solving
Cash handling
Food safety awareness
Memory retention
Upselling techniques
Guest engagement
Complaint resolution
Conflict management
Allergy awareness
Cross-selling and upselling
Soft drink service
Specials recommendations
Check accuracy
Menu description knowledge
Personal hygiene
Food hygiene
Mixed drinks
Server collaboration
Dessert recommendations
Menu specials memorization
Food service delivery
Menu design
Beverage knowledge
Food preparation knowledge
Food service promotion
Seating management
Courteous demeanor
Large party coordination
Attention to detail
Decision-making
Menu memorization
Order accuracy
Guest relations
Safe food handling
Professional appearance
Sales techniques
Service prioritization
Relationship management
Order management
Menu presentation
Bill computation
Accurate money handling
Basic math
Time management
Guest relations management
Quality control
Item promotion
Daily specials memorization
Compliance standards
Food spoilage prevention
Food station setup
Salesmanship
Food and beverage pairings
Regulatory compliance
Conflict resolution
Team collaboration
Verbal and written communication
Food handling safety
Food safety
Beverage service
Point of sale (POS) system operations
Meal recommendations
Price memorization
POS operation
Point-of-sale system
Check payment processing
Hospitality and accommodation
Serving expertise
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Languages
Ukrainian
Native or Bilingual
Russian
Professional Working
Timeline
Construction Worker
Keselman Construction Group Inc
10.2022 - 03.2023
Restaurant Waiter
Swensons Drive-Ins
04.2022 - 12.2025
Warehouse Supervisor
Fine Designs
03.2022 - 10.2022
High School Diploma -
Valley Forge High School