Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edwin Gutierrez-Santiago

Ellensburg

Summary

Dynamic and detail-oriented professional with a proven track record in customer satisfaction and conflict resolution at Suncadia. Skilled in first responder techniques, I excel in fast-paced environments, ensuring safety and support for guests. Committed to enhancing team success and delivering exceptional service while maintaining high standards of food safety management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifegaurd

Suncadia
01.2025 - 04.2025
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.

Cahsier

Fred Meyer
08.2024 - 01.2025
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.

EMT

Trimed Ambulance
07.2023 - 03.2024
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Busser

Margarita Factory
06.2022 - 09.2022
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

No Degree - Nutrition Sciences

Central Washington University
Ellensburg, WA
06-2026

Skills

    customer satisfaction

    conflict resolution/deescalation

    food safety managment

    able to hande fast paced enviornments

    detail oriented

    goal oriented

Certification

first aid

cpr

emt

Languages

Spanish
Native or Bilingual

Timeline

Lifegaurd

Suncadia
01.2025 - 04.2025

Cahsier

Fred Meyer
08.2024 - 01.2025

EMT

Trimed Ambulance
07.2023 - 03.2024

Busser

Margarita Factory
06.2022 - 09.2022

No Degree - Nutrition Sciences

Central Washington University

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Edwin Gutierrez-Santiago