Edwin Hernandez
CHICAGO,IL
Summary
With a proven track record at Comcast, I excel in leading technology deployments and enhancing system performance, showcasing my problem-solving prowess and teamwork skills. Supervised over 19 employees, significantly boosting end-user satisfaction and operational efficiency through innovative solutions and effective collaboration.
Overview
29
29
years of professional experience
Work History
Technical Operation Supervisor
Comcast
09.2007 - Current
- Developed comprehensive project plans for large-scale technology deployments.
- Monitored daily operations for efficiency and maintenance issues.
- Enhanced end-user satisfaction by providing user-friendly documentation and training materials for new systems or applications.
- Promoted innovation-driven culture within the team by encouraging experimentation with new tools and techniques, leading to enhanced overall performance.
- Supervised more than 19 employees and monitored work performance.
Field Service Technician
Comcast
09.1995 - 12.2006
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Upgraded legacy systems to modern platforms, reducing maintenance costs and improving overall performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Collaborated with IT teams to design robust network infrastructures for new company projects.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ11.2024
Professional Certificate - Cisco Networking
University of Phoenix
Tempe, AZ05.2016
Certification - Fiber Optic Technician
Jones/ncti
12.2000
Certification - System Technician
Jones/Ncti
01.2000
Certification - Service Technician
Jones/Ncti
12.1998
Certification - Installer Technician
Jones/Ncti
09.1998
Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Multitasking
Multitasking Abilities
Excellent Communication
Timeline
Technical Operation Supervisor
Comcast
09.2007 - Current
Field Service Technician
Comcast
09.1995 - 12.2006
Bachelor of Science - Cybersecurity
University of Phoenix
Professional Certificate - Cisco Networking
University of Phoenix
Certification - Fiber Optic Technician
Jones/ncti
Certification - System Technician
Jones/Ncti
Certification - Service Technician
Jones/Ncti
Certification - Installer Technician
Jones/Ncti
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