Edwin Jollas
Centereach,NY
Summary
Skilled in food safety and customer service management, I leveraged my expertise at Jefferson Ferry to enhance service quality and team performance. My proactive approach and problem-solving skills led to significant improvements in operational efficiency and customer satisfaction, showcasing my ability to thrive in fast-paced environments and build strong relationships. I have experienced with computers and software. Skills in communication via phone call or email.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Jefferson Ferry
East Setauket, NY
05.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Provide service to the residents
Private Artist
Self Employed Web
Centereach, NY
09.2022 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Design costume clothing for clients
- Computer skills
- Communicating with clients via email and telephone
McDonald Associate
Hunter Enterprises
Stony Brook, NY
05.2021 - 05.2024
- Greeted customers and offered assistance for increased customer satisfaction.
Tutor
Self Employed Web
09.2021 - 09.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Personal tutor in the field of high school level biology and human anatomy
Shift Manager
McDonald's Restaurant
Troy, Ny
08.2022 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sever
El Rey Del Taco
Syosset, NY
03.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dishwasher
Unidine
Latham, NY
01.2022 - 06.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Cashier
7-eleven
Setauket, NY
01.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ward Melville Senior High School
East Setauket, NY06.2022
Skills
Food safety knowledge
Food Preparation
Cleaning and sanitizing
Supply Restocking
Upselling strategies
Customer Service
Teamwork and Collaboration
Problem-Solving
Hospitality services
Cash Handling
Organizational Skills
Staff Training
Payment Processing
Customer Service Management
Computer Skills
Phone and Email Etiquette
POS System Operation
Active Listening
Written Communication
Health Code Compliance
Attention to Detail
Decision-Making
Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Worker
Jefferson Ferry
05.2024 - Current
Private Artist
Self Employed Web
09.2022 - Current
Shift Manager
McDonald's Restaurant
08.2022 - 06.2023
Sever
El Rey Del Taco
03.2022 - 06.2023
Dishwasher
Unidine
01.2022 - 06.2023
Tutor
Self Employed Web
09.2021 - 09.2023
McDonald Associate
Hunter Enterprises
05.2021 - 05.2024
Cashier
7-eleven
01.2021 - 04.2022
Ward Melville Senior High School