Edwin Ko
Las Vegas,NV
Summary
I am a leader at heart and I love to always take initiative.
I am an extremely reliable individual and you can always trust me that I will get any task done and on time
I love to coach on what I know and I am always open to learn new things
I also take constructive criticism very well.
Overview
17
17
years of professional experience
Work History
Gym Operations Manager and Owner
Revolution Fitness Evolved LLC
Las Vegas, NV
09.2014 - 08.2023
- It was my job to maintain the daily operations at the gym while providing an exceptional service to all of our members.
- Create and provide exceptional workouts to our members so that they can achieve there fitness goals.
- I also managed multiple instructors/trainers to make sure they maintained a highly professional act to all of our members and to each other while providing exceptional service such as creating workouts and coaching our members to be a better version of themselves as they grew in their fitness lives.
- Our main focus was to make sure that the members always had a great workout and to make sure that they were doing the exercises properly to prevent any injuries.
VIP Services
Rio Hotel and Casino
Las Vegas, NV
10.2010 - 08.2014
- Maintain a professional manner while providing exception customer service to our VIP guests
- Made sure that we checked them in and out while trying our best to accommodate them with all of their needs while they were staying with us.
- We also kept in great communication with our Casino Host to help them provide the guest with there needs such as making dinner reservations, future in house reservations, shows tickets and comping them.
Assistant Store Manager
Abercrombie and Fitch La Plaza Mall
Las Vegas, NV
10.2009 - 10.2010
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Greeted customers and offered assistance in finding needed items.
- Formed and sustained strategic relationships with clients.
- Interviewed job applicants and selected skilled individuals to fill store positions.
Spa Attendant
Caesars Entertainment
Las Vegas, NV
10.2006 - 09.2009
- Performed receptionist functions such as appointment scheduling and spa tours.
- Checked guests into their scheduled appointments upon arrival at the spa reception desk.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved guest complaints to maintain complete customer satisfaction.
- Responded to guest inquiries regarding spa services and products.
- Stocked towels, linens, robes and other amenities in the locker rooms.
- Assisted with booking appointments and processing payments for services.
- Greeted customers, answered questions and provided information about services.
Education
Bachelor of Science - Hotel Management
UNLV
Las Vegas, NV05-2007
Skills
- Marketing
- Incidents Management
- Financial Management
- Process Improvement
- Organizational Management
- Customer Retention
- Workflow Optimization
- Performance Monitoring
- Health and Safety Compliance
- Customer Service
- Operations Monitoring
- Staff Development
- Staff Training
- Schedule Management
- Team Building/Leadership
- Problem-Solving
- Goal Setting
- Management
- Operations Management
- Business Administration
Affiliations
- I also coach Water Polo for Team Vegas and I am also part of the USA Water Polo staff in coaching our ODP Mountain Zone.
Languages
English
Professional
Korean
Limited
Timeline
Gym Operations Manager and Owner
Revolution Fitness Evolved LLC
09.2014 - 08.2023
VIP Services
Rio Hotel and Casino
10.2010 - 08.2014
Assistant Store Manager
Abercrombie and Fitch La Plaza Mall
10.2009 - 10.2010
Spa Attendant
Caesars Entertainment
10.2006 - 09.2009
Bachelor of Science - Hotel Management
UNLV
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