Edwin Ledezma
Vail,COLORADO
Summary
As an enthusiastic Sales and Customer Service professional, I have expertise in communication and negotiating, and I am driven to provide superior quality customer service. I am innovative in leveraging my extensive knowledge of products and services to create solutions for customers that drive loyalty, retention and revenue. I am highly adept at training, managing, coaching and mentoring sales and customer service associates, and I have a talent for interacting with staff at all levels of organization and public. I am personable with highly developed skills in lead generation, account retention and relationship management. I am well-educated in assessing customer needs, introducing new products and services, and processing transactions.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Sonnenalp Golf Club
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about club services.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
Account Executive Manager
Tumbleweed Steamboat LLC
02.2023 - 03.2024
- Increased client retention by building and maintaining strong relationships with key accounts.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
Regional Manager
Tumbleweed Eagle LLC
07.2021 - 02.2022
- Established and maintained operational standards for 3-5 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Supervised staff to optimize brand expansion initiatives and productivity.
Store Manager
Tumbleweed Carbondale LLC
11.2018 - 11.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed to increase sales by over 50%.
Assistant Store Manager
Tumbleweed Carbondale LLC
09.2018 - 11.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
New Hope Wellness Center LLC
07.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding rules, regulations and knowledge on cannabis products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Snow Technician
Eagle County Regional Airport
11.2016 - 04.2017
- Upheld safety standards for working in ice, wet, cold and snowy conditions.
- Operated snow plow for Eagle County government to support safe travel/landing for local and international flights.
- Operated all heavy equipment properly according to employer safety specifications.
- Completed prompt snow removal process during and after weather events.
Education
BBA - Business Administration And Management
Colorado Mountain College
Edwards, CO06.2026
License - Personal Training
American Council On Exercise
9444 Balboa Ave. Suite 290 San Diego, CA 9212306.2024
Real Estate License - Real Estate
Keller Williams School of Real Estate
Edwards08.2021
High School Diploma -
Eagle Valley High School
Gypsum, CO06.2014
Skills
- Strategic Planning
- Scheduling and Coordinating
- Technical Proficiency
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Guest Relations
- Managing Multiple Tasks
- Complex Problem-Solving
- Excellent Communication
- Payment Processing
- Customer Service
Languages
Spanish
Full Professional
Timeline
Front Desk Assistant
Sonnenalp Golf Club
10.2023 - Current
Account Executive Manager
Tumbleweed Steamboat LLC
02.2023 - 03.2024
Regional Manager
Tumbleweed Eagle LLC
07.2021 - 02.2022
Store Manager
Tumbleweed Carbondale LLC
11.2018 - 11.2020
Assistant Store Manager
Tumbleweed Carbondale LLC
09.2018 - 11.2018
Sales Associate
New Hope Wellness Center LLC
07.2017 - 09.2018
Snow Technician
Eagle County Regional Airport
11.2016 - 04.2017
BBA - Business Administration And Management
Colorado Mountain College
License - Personal Training
American Council On Exercise
Real Estate License - Real Estate
Keller Williams School of Real Estate
High School Diploma -
Eagle Valley High School
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