Shyla Whitaker-Kelly

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Encouraged customers to make additional purchases and suggested relevant items.
• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Established a positive rapport with customers by delivering friendly, personalized service.
• Greeted customers warmly and offered assistance.
• Packaged and labeled to-go and delivery orders for pickup.
• Provided customer feedback to management.
• Placed orders into POS systems and handled cash and credit transactions.
• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Restocked shelves with merchandise throughout shift.
• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
• Completed a series of tasks on naviance regarding to different types of careers.
• Participated in zoom meeting with staff and other co-workers to discuss about the PYN program.
• Learned valuable information about careers paths for the future.
• Completed mini essays regarding to information videos about career paths.

• Volunteer, Senior to Senior Progam with Chris Rabb, Philadelphia, PA, USA, 03/01/22, 04/01/22
• Volunteer, Face to Face, Philadelphia, PA, USA, 10/01/22, 10/01/22