Maria Mendiola
Whittier,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Diabetic Eye Center. Proven ability to enhance guest experiences through excellent communication and effective multitasking. Skilled in appointment scheduling and cash handling, consistently delivering outstanding service while maintaining a welcoming environment. Committed to fostering positive relationships and operational efficiency.
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Diabetic Eye Center
08.2024 - 08.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Monitored staff performance and provided feedback and guidance.
Waitress / Bartender
Los Amores De Julia
08.2022 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Front Desk Receptionist
KPAC General
02.2018 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bell High School
Bell, CASkills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Time management
- Scheduling appointments
- Attention to detail
- Cash handling
- Multitasking and organization
- Customer service
- Appointment setting
- Calendar management
- File management
- Language fluency
- POS systems
- Inbound call management
- Listening skills
- Fluent in language and language
- Guest services
- Mail and packages
- Documentation
- Registration processing
- Computer skills
- Teamwork and collaboration
- Customer service management
Timeline
Front Desk Assistant
Diabetic Eye Center
08.2024 - 08.2025
Waitress / Bartender
Los Amores De Julia
08.2022 - 08.2024
Front Desk Receptionist
KPAC General
02.2018 - 05.2022
Bell High School