Liliana Schmitz

• Provided exceptional customer service by greeting and assisting members and visitors.
• Managed front desk operations, including answering phones and directing inquiries to appropriate staff.
• Maintained accurate records of member attendance and activity registrations using club management software.
• Coordinated scheduling for facility usage, ensuring efficient use of resources and spaces.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.

• Assisted in coordinating program activities to ensure smooth execution of objectives.
• Supported team in developing and implementing program schedules and timelines.
• Collaborated with stakeholders to gather feedback for continuous improvement of programs.
• Conducted research on best practices to enhance program effectiveness and efficiency.
• Managed documentation and reporting processes for program tracking and evaluation.
• Participated in team meetings, contributing ideas for process enhancements and solutions.
• Learned software tools utilized for project management and data analysis support tasks.
• Adapted quickly to changing priorities while maintaining focus on program goals.
• Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
• Implemented well-received activities and events.
• .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
• Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
• .Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
• Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.

• Delivered food and drink orders to customers efficiently and courteously.
• Maintained cleanliness of work area and dining space to ensure customer satisfaction.
• Operated point-of-sale system for order processing and payment collection.
• Assisted team members during peak hours to enhance service speed and quality.
• Adapted quickly to menu changes, ensuring accurate order fulfillment for customers.
• Communicated effectively with kitchen staff to coordinate timely meal preparation.
• Provided product knowledge to customers, enhancing their dining experience and satisfaction.
• Monitored inventory levels of supplies, reporting shortages to management for timely restocking.
• Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
• Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
• Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
• Handled cash transactions accurately, providing correct change and processing credit card payments securely.
• Answered guest questions and promoted special products.
• Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
• Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
• Operated manual and electric appliances to peel, slice, and trim food.
• Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.

I volunteered for this job helping my mom and her company. I learned good social skills as well as helped plan and execute events.