Summary
Overview
Work History
Education
Skills
Timeline
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Edwin Leon

Summary

Highly motivated professional with excellent customer service skills, and a strong ability to turn complex problems into solutions. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.

Seeking position as an automotive salesman with a progressive dealership where I can bring my skills and professional experience and contribute to long term business growth.

Overview

13
13
years of professional experience

Work History

Office Administrator

Home Roofing Specialist LLC
08.2022 - Current
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Ensured timely project completion with effective job scheduling and prioritization.

Senior Claims Adjuster

Safe Guard Products Intl.
02.2019 - 08.2022
  • Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
  • Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
  • Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
  • Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.

Travel Agent Manager

CP Travel
05.2012 - 02.2019
  • Promoted multiple times.
  • Offer exemplary customer service to new and existing customers, which helped build lasting relationships.
  • Established a base of clientele due to excellent listening and research skills and a keen understanding travel budgets.
  • Responded immediately to questions, issues and complaints and found effective solutions when required.

Education

BBA - Business Administration

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Bilingual in Spanich
  • Relationship building
  • Problem resolution
  • Product knowledge
  • Active Listening
  • Adaptability
  • Goal oriented
  • Friendly and enthusiastic

Timeline

Office Administrator

Home Roofing Specialist LLC
08.2022 - Current

Senior Claims Adjuster

Safe Guard Products Intl.
02.2019 - 08.2022

Travel Agent Manager

CP Travel
05.2012 - 02.2019

BBA - Business Administration

Georgia Gwinnett College

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Edwin Leon