Edwin Leon
Summary
Highly motivated professional with excellent customer service skills, and a strong ability to turn complex problems into solutions. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Seeking position as an automotive salesman with a progressive dealership where I can bring my skills and professional experience and contribute to long term business growth.
Overview
13
13
years of professional experience
Work History
Office Administrator
Home Roofing Specialist LLC
Snellville, GA
08.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Ensured timely project completion with effective job scheduling and prioritization.
Senior Claims Adjuster
Safe Guard Products Intl.
Atlanta, GA
02.2019 - 08.2022
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
Travel Agent Manager
CP Travel
Norcross
05.2012 - 02.2019
- Promoted multiple times.
- Offer exemplary customer service to new and existing customers, which helped build lasting relationships.
- Established a base of clientele due to excellent listening and research skills and a keen understanding travel budgets.
- Responded immediately to questions, issues and complaints and found effective solutions when required.
Education
BBA - Business Administration
Georgia Gwinnett College
Lawrenceville, GASkills
- Bilingual in Spanich
- Relationship building
- Problem resolution
- Product knowledge
- Active Listening
- Adaptability
- Goal oriented
- Friendly and enthusiastic
Timeline
Office Administrator
Home Roofing Specialist LLC
08.2022 - Current
Senior Claims Adjuster
Safe Guard Products Intl.
02.2019 - 08.2022
Travel Agent Manager
CP Travel
05.2012 - 02.2019
BBA - Business Administration
Georgia Gwinnett College