Edwin Lorenzo
Liverpool,FL
Summary
Experienced and results-driven automotive professional with over 15 years of expertise in vehicle damage appraisal, production management, and team leadership. Proven ability to manage high-performing teams, streamline operations, and drive organizational efficiency. Adept at coordinating cross-functional departments, negotiating with vendors and insurance providers, and implementing process improvements. Recognized for strategic thinking, strong decision-making skills, and a hands-on leadership approach.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Material Damage Specialist
National General
09.2020 - Current
- Conduct live file reviews for Training and promotional reviews
- Train and assist in developing training procedures for new and current teams.
- Provide guidance and support to adjusters and appraisers on proper appraisal techniques and claim-handling practices.
- Stay at the forefront of evolving repair techniques and industry standards.
- Collaborate with internal claims team members to resolve complex cases efficiently.
- Assist current team Managers with interviews for new candidates.
- Evaluated staff performance and provided coaching to address inefficiencies.
Production/Shop Manager
Davidson Carstar
09.2020 - 12.2020
- Lead and supervise a team of five technicians to ensure high-quality repair processes and timely vehicle delivery.
- Schedule and oversee repair workflows from teardown to final inspection and delivery.
- Write and negotiate repair estimates with major insurance companies, including State Farm, Travelers, and GEICO.
- Monitor performance and implement efficiency improvements across the production floor.
- Collaborate with upper management on strategic initiatives to drive business growth and customer satisfaction.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Staff Field Appraiser
The Hanover Insurance Company
09.2006 - 09.2020
- Conduct detailed inspections of damaged vehicles to determine the extent of damage and repair requirements.
- Negotiated with repair facilities to agree on labor and parts costs, ensuring cost-effective solutions for claim settlements.
- Trained and mentored junior appraisers and adjusters on company protocols and damage assessment techniques.
- Prepared comprehensive documentation for claims processing in accordance with company standards.
- Participated as Team Lead on the Catastrophe Team.
- Mentored junior appraisers, providing guidance on best practices and industry standards.
- Assisted in training new hires on company policies, procedures, and best practices within the field appraisal profession.
- Contributed to company growth by consistently meeting or exceeding assigned work volume targets.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Education
High School Diploma -
Efrain Sánchez Hidalgo
Moca, PRSchool for Officer Training - Business Administration And Management
SFOT
Suffern, NYSkills
- Operations & Team Management
- Insurance & Claims Negotiation
- Production Scheduling & Workflow Optimization
- Employee Training & Performance Monitoring
- Strategic Planning & Process Improvement
- Bilingual Communication (English/Spanish)
- CCC One & Mitchell RMG Software
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
Licensed Automobile Damage Appraiser, Florida, North Carolina
Languages
Spanish
Native or Bilingual
Timeline
Sr. Material Damage Specialist
National General
09.2020 - Current
Production/Shop Manager
Davidson Carstar
09.2020 - 12.2020
Staff Field Appraiser
The Hanover Insurance Company
09.2006 - 09.2020
High School Diploma -
Efrain Sánchez Hidalgo
School for Officer Training - Business Administration And Management
SFOT
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