Dynamic 365
Hi, I’m
Hillary Williams
Patient Engagement Specialist
Charlotte,NC
Summary
OBTAIN A POSITION THAT MAXIMIZES MY STRONG ORGANIZATIONAL AND PLANNING SKILLS, CUSTOMER SERVICE AND MANAGEMENT SKILLS, SHOWCASES MY ABILITY TO EMPATHIZE, AS WELL AS MY PASSION TO HELP OTHERS AND MAKE A DIFFERENCE IN PEOPLES’ LIVES
Overview
23
years of professional experience
5
Certificates
1
Language
Work History
Emocha HealthBaltimore, MD
Patient Engagement Specialist
01.2022 - Current
Job overview
- Welcome & Engage new patients as they join the program
- Continued monitoring of patients post-program, medication adherence
- Daily monitoring of patients, ensuring they are adherent to their prescriptions
- Advocate for patients with their doctors or insurance company
- Monthly follow up to see if there are any concerns around medication or health
- Offer support and listen to the needs of the patients
- Empower patients to advocate for themselves
Emocha HealthBaltimore, MD
Contact Tracer
08.2020 - 12.2021
Job overview
- Call people who have been exposed to covid19
- Educate people on what it means to quarantine and for how long
- Empathize with people, as there is a lack of information surrounding exposure
- Inform people of resources available to them
RockBox Fitness Sandy SpringsAtlanta, Georgia
Owner/General Manager/Accountability Coach
08.2018 - 09.2020
Job overview
- Hired and trained staff of 10 people
- Created relationships with local businesses
- Ensured members were enveloped in a positive, supportive environment
- Created individual, sustainable meal plans for members
- Assisted members in reaching their health and fitness goals
- Managed the schedule, payroll, office day-to-day
- Securely handled private information for each member
- Worked with a diverse group of people, understanding that each one is unique
- Managed our online presence, connecting with more people through Social Media
RockBox Fitness CharlotteCharlotte, NC
Featured Trainer/Director of Sales/Coach
07.2016 - 08.2018
Job overview
- Ensured classes were taught properly and members were challenged
- Brought in 15-20 new members a week
- Ensured the level of customer service was great
- Coached my group of members using a specialized meal plan
- Worked from home; called/scheduled potential members for the 6-week challenge
- Managed a work from home sales team
- Assisted with the grand opening of a different location, opened with 350 members
Flywheel Sports CharlotteCharlotte, NC
Studio Assistant
01.2016 - 11.2016
Job overview
- Greeted guests and answered phones
- Delivered excellent customer service
- Ensured the gym was clean and reset for each class
Lululemon AthleticaCharlotte, NC
Educator/Visions & Goals Coach
08.2014 - 01.2016
Job overview
- Selected to represent Lululemon in the community.
- Assisted with making connections across different exercise communities.
- Lead new hires and motivated current employees on creating their vision and goals
- Educated guests about our products, connected them to garments that fit their fitness needs
- Assisted with Yoga on Tap, represented Lululemon out in the community
STARBUCKS COFFEE COMPANYAthens, GA
Shift Supervisor/ Assistant Manager
10.2001 - 06.2014
Job overview
- Developed incentive programs for partners.
- Interviewed potential hires and trained new hires.
- Managed physical operation of retail facility before, during, and after hours of operation
- Conducted regular coaching sessions with partners regarding company guidelines, procedures, and product (beverage) knowledge
- Participated in corporate-sponsored management training programs to increase industry knowledge base
- Educated assistant managers from other stores about new drink making procedures
- Managed money daily, including ordering supplies while maintaining the budget
- Maintained employee morale with consistent feedback and acknowledgement of good work
- Managed 5-15 employees, ensuring excellent customer service was always given
Aubrey Daniels InternationalAtlanta, GA
Executive Assistant to the CEO
05.2009 - 02.2010
Job overview
- Edited and proofread proposals; before sending them to prospective clients.
- Highly focused and results-oriented in supporting, complex, deadline-driven operations; able to identify goals and priorities and resolve issues that may arise.
- Provided administrative and business support to the CEO and supported other members of the executive management team.
- Participated in executive-level client meetings to develop project goals and deliverables
- Managed schedules and itineraries, personal and professional, for the CEO
- Created booklets from notes taken by the CEO on topics of safety and ethics
- Greeted clients, current and potential, before all meetings
- Assisted consultants with expense forms and client documents
- Improved office efficiency by introducing time-saving measures
Aubrey Daniels InternationalAtlanta, GA
Administrative Assistant/Assistant to the Event Coordinator
11.2008 - 02.2010
Job overview
- Facilitated the set up of the seminar space. Created all materials needed for the seminar participants.
- Liaison between the participants and hotels, restaurants, and the seminar instructors.
- Maintained the database of participants. Received multiple acknowledgements for my excellent service to the participants.
- Participated in in-house, executive-level meetings to determine desired project deliverables
- Organized the University of Alabama Alumni Networking Event
- Created pamphlets with rental space information, leading to the space being rented
- Organized and implemented non-office seminars
- The first connection people had with the company: greeted, answered phones,assisted contract employees with their timesheets
Education
University of GAAthens, GA
Bachelor of Arts from Business Administration And Spanish
Skills
Operations & Team Management
Goals Development & Marketing Plans
Needs Analysis & Issue Resolution
Project & Program Management
Process Improvement Initiatives
Strategic Planning & Strategy Development
Database Management & Data Analysis
Corporate Communications & Social Media
Software
MS Office
Google Forms
Agile
Acuity
Java Script
Certification
Certified Personal Trainer
Timeline
Patient Engagement Specialist
Emocha Health
01.2022 - Current
Contact Tracer
Emocha Health
08.2020 - 12.2021
Owner/General Manager/Accountability Coach
RockBox Fitness Sandy Springs
08.2018 - 09.2020
Featured Trainer/Director of Sales/Coach
RockBox Fitness Charlotte
07.2016 - 08.2018
Studio Assistant
Flywheel Sports Charlotte
01.2016 - 11.2016
Educator/Visions & Goals Coach
Lululemon Athletica
08.2014 - 01.2016
Executive Assistant to the CEO
Aubrey Daniels International
05.2009 - 02.2010
Administrative Assistant/Assistant to the Event Coordinator
Aubrey Daniels International
11.2008 - 02.2010
Shift Supervisor/ Assistant Manager
STARBUCKS COFFEE COMPANY
10.2001 - 06.2014
University of GA
Bachelor of Arts from Business Administration And Spanish