TIANNA BOYER
Las Vegas,NV
Summary
Customer-focused professional with 8+ years of experience in healthcare support, call centers, and retail environments. Proven ability to handle high-volume interactions, resolve complex issues, and deliver exceptional service. Strong multitasking, communication, and problem-solving skills with a passion for improving customer experiences.
Overview
9
9
years of professional experience
Work History
Patient Engagement Specialist
Concerto Care
Las Vegas, NV
01.2025 - Current
- Support patients with chronic illnesses by facilitating groups and providing resources
- Schedule appointments, verify insurance, and maintain accurate medical records
- Handle high-volume calls while ensuring HIPAA compliance and confidentiality
- Collaborate with healthcare teams to improve patient experience
- Answered and dialed out 60–100 calls per day
Sales Associate / Cashier
Bath & Body Works
Las Vegas, NV
01.2022 - 12.2024
- Delivered excellent customer service in a fast-paced retail environment
- Exceeded sales goals through upselling and product recommendations
- Managed POS transactions and maintained store organization
Call Center Agent
Teleperformance
Killeen, TX
01.2018 - 12.2024
- Managed high-volume customer interactions via phone, email, and chat
- Resolved billing issues and disputes, improving customer satisfaction
- Maintained professionalism while handling complex customer concerns
- Consistently met performance and quality metrics
Sales Cashier
Genesis Beauty Supply
Lancaster, CA
01.2018 - 12.2022
- Handled high-volume transactions (up to $2,000 per shift)
- Increased customer engagement through promotions and loyalty programs
- Maintained visual merchandising standards
Data Entry Clerk
Metroplex Adventist Hospital
Killeen, TX
01.2017 - 12.2018
- Maintained accurate patient records and ensured data integrity
- Reduced errors through validation checks and organization
- Collaborated with departments to correct discrepancies
Education
High School Diploma -
Lancaster High School
Lancaster, CASkills
- Customer Service & Support
- Call Center Operations
- Healthcare Administration (HIPAA)
- Data Entry & Record Management
- Problem Solving & Conflict Resolution
- Communication (Phone, Email, Chat)
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Multitasking
Timeline
Patient Engagement Specialist
Concerto Care
01.2025 - Current
Sales Associate / Cashier
Bath & Body Works
01.2022 - 12.2024
Call Center Agent
Teleperformance
01.2018 - 12.2024
Sales Cashier
Genesis Beauty Supply
01.2018 - 12.2022
Data Entry Clerk
Metroplex Adventist Hospital
01.2017 - 12.2018
High School Diploma -
Lancaster High School