Katherine Correa
Buffalo,NY
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
14
14
years of professional experience
Work History
Patient Engagement Specialist
Catholic Health System
Buffalo, NY
02.2025 - Current
- Streamlined communication between healthcare providers and patients for improved treatment adherence.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
- Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
- Utilized electronic health record systems effectively managed and organized patient data securelyss.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Care Coordinator
Cinq Care
Buffalo, NY
07.2019 - 01.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Early Childhood Educator
Lil Worker
Buffalo, NY
08.2011 - 07.2019
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Nursing
Instituto De Banca Y Comercio
Puerto Rico05.2009
Stella Marquez
Puerto Rico 05.2005
Skills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- Vital signs monitoring
- CPR certification
- Team collaboration
- Active listening
- Compassionate care
- Patient education
- Emotional support
- Patient assistance
- Vitals documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Organizational skills
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Patient documentation
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Patient Engagement Specialist
Catholic Health System
02.2025 - Current
Care Coordinator
Cinq Care
07.2019 - 01.2025
Early Childhood Educator
Lil Worker
08.2011 - 07.2019
Nursing
Instituto De Banca Y Comercio
Stella Marquez