Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Smith

Silver Springs

Summary

Healthcare professional with focus on patient engagement and communication. Proven experience in improving patient satisfaction and fostering strong relationships with healthcare teams. Known for collaborative spirit and adaptability, effectively managing changing needs. Skilled in empathetic communication and problem-solving.

Overview

28
28
years of professional experience

Work History

Patient Engagement Specialist

Live Ops
03.2018 - Current
  • Assisted patients in navigating healthcare systems and accessing necessary resources.
  • Coordinated communication between patients and healthcare providers to enhance engagement.
  • Reviewed relevant literature routinely stayed up-to-date with the latest research and best practices in patient engagementss.
  • Maintained accurate patient records and data entry to ensure compliance with regulations.

Customer Service Representative

Live Ops
03.2018 - Current
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Managed high-volume call and email communications while maintaining professionalism and clarity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed comprehensive knowledge of product offerings to assist customers effectively and accurately.

EMT-Basic

Washington Township Fire Department
09.1997 - 06.1999
  • Delivered emergency medical care to patients in high-stress environments.
  • Collaborated with healthcare professionals for effective patient handoffs and continuity of care.
  • Mentored junior EMTs on best practices, emergency protocols, and equipment usage.
  • Conducted thorough patient assessments to determine appropriate treatment plans and interventions.

Education

High School Diploma -

St. Joseph
Hammonton, NJ

EMT Certificate - Medical Terminology

Camden County Technical School
Sicklerville, NJ

Skills

  • HIPAA compliance
  • Follow-up coordination
  • Appointment scheduling
  • Healthcare
  • Basic life support
  • CPR certification
  • Team collaboration
  • Active listening
  • Compassionate care
  • Patient education
  • Data collection
  • Patient advocacy
  • Emergency response

Timeline

Patient Engagement Specialist

Live Ops
03.2018 - Current

Customer Service Representative

Live Ops
03.2018 - Current

EMT-Basic

Washington Township Fire Department
09.1997 - 06.1999

High School Diploma -

St. Joseph

EMT Certificate - Medical Terminology

Camden County Technical School

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