Samuel Polanco

* A track record of success in health-care related engagement, sales and/ or marketing *Ability to independently foster relationships with patients and their caregivers

* A passion, patience and ability to explain complex topics to seniors and their caregivers *Ability to educate patients about Oak Street Health numerous services

* A demonstrated ability to operate independently in a fast-paced environment

* An understanding of the Medicare and Medicare Advantage programs

* A commitment to performing meaningful work that dramatically improves the lives of older adults

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Directed and controlled various benefit programs, including 401K, medical, dental and vision packages

Participated in regular status and strategy meetings with customers'

senior management to understand and meet needs.

Helped monitor customer and competitor activity and industry trends.

Conducted annual business plans and segmentation audits.

Helped support business growth by disseminating information that

favorably promoted organization products and services.

Prepared electronic daily field observation reports and summary

reports.

Increased sales by offering advice on purchases and promoting

additional products.

Achieved monthly sales goals by promoting product benefits and

enrolling new clients.

Retained excellent client satisfaction ratings through outstanding

service delivery.

Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis. Assist and enroll individuals or Family

• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Health Accounts, protecting company reputation and loyal client base
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings