Summary
Overview
Work History
Education
Skills
References
Timeline
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Noah Norton

Noah Norton

Jacksonville

Summary

Passionate and hardworking employee working in both customer and patient driven environments. Focused on providing exceptional customer service through professionalism and dedication when working with each individual. Skilled and experienced in both sales and healthcare fields.

Overview

7
7
years of professional experience

Work History

Patient Engagement Specialist

Sprinter Health
San Francisco
02.2025 - Current

• Responsible for correctly onboarding patients and setting up devices for remote patient monitoring.
• Thoroughly explaining remote patient monitoring program and patient's responsibilities.
• Ensure correct insurance coverage, documentation in Salesforce, and troubleshooting of technical issues.
• Calling patients to confirm, set, or change appointments as well as contacting eligible patients to offer and explain program.
• Working in and commuting to three different pulmonary clinics throughout Jacksonville area.
• First In-Clinic Patient Enrollment Specialist at start up. Approaching Change with an open mind and willingness to adapt.

Patient Onboarding Specialist

Huma Healthcare
08.2024 - 12.2024
  • Responsible for correctly onboarding patients and setting up devices for remote patient monitoring.
  • Thoroughly explaining remote patient monitoring program and patient's responsibilities.
  • Ensure correct insurance coverage, documentation in Salesforce, and troubleshooting of technical issues.
  • Calling patients to confirm, set, or change appointments as well as contacting eligible patients to offer and explain program.
  • Working in and commuting to three different pulmonary clinics throughout Jacksonville area.
  • Over 90% enrollment rate when presenting remote patient monitoring program to patients.

Delivery Driver

Marco's Pizza
11.2023 - 09.2024
  • Duties included delivery of orders on time, washing dishes, food preparation, working the register, handling store banking withdrawals and deposits.
  • Secondarily worked as an Inside Associate, making orders and ensuring safe and sanitary packaging of orders.
  • Worked as a Shift-Lead numerous times due to proven work ethic and positional versatility.
  • 20% salary increase within first two months due to proven work ethic and positional flexibility.
  • **Marco's Pizza acted as a flexible placeholder job while attending EMT school.**

Outside Sales Representative

Mascot Media
12.2022 - 10.2023
  • Remote sales position selling and promoting digital sponsorship advertisements for company-created high school and college athletic websites and mobile apps.
  • Perform market research, identify potential customers and recommend market outreach campaigns.
  • Handle inbound leads and make cold-calls surrounding local businesses. Roughly average 75 to 150 calls per day.
  • Handle collections and invoices, ensure data entry into Salesforce, and communicate with design team to ensure customer satisfaction.
  • Responsive, client-focused approach to continuously build relationship and ensure sponsorship renewals.

Dietary Aide

Vicar's Landing
01.2022 - 12.2022
  • Perform meal preparation and ensure dietary needs/restrictions are accounted for.
  • Prepare dining room, serve residents, and make any approved accommodations requested by residents.
  • Serve in-room residents meals throughout retirement home.
  • Handle any resident and family complaints in an empathetic way.
  • Help Nurses and Medical Assistants with any additional tasks.

Sales Associate

Red Wing Shoes
01.2022 - 12.2022
  • Retail sales of boots, safety shoes, leather care goods, footwear accessories, and other works accessories.
  • Work with companies within the Jacksonville area to set up company accounts, vouchers, and discounts.
  • Build a rapport with customers, ensure accurate fitting, and meet customer/company safety specifications.
  • Commission based on upsell of insoles, leather care products, and other accessories.
  • Communicate with Red Wing Corporate Factory and other Red Wing Stores for ordering and shipping of products.
  • Handle store banking deposits and withdrawals.
  • Top 5 in total sales every month during employment and multiple-time total monthly sales leader.

Wine Sales Associate

Chateau Chantal
05.2018 - 12.2019
  • Primarily served wine, wine flights, and conduct tastings for customers.
  • Charismatically interact with customers, upsell on premium wines, and effectively sell wines and other products.
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Coordinated with event planners for seamless execution of weddings, corporate gatherings, or other special occasions requiring wine services.
  • Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
  • Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.

Education

High School Diploma -

Traverse City Central High School
Traverse City, MI
06-2019

Skills

  • Customer Service
  • Customer Relationship Management
  • Account Management
  • Full Sales Cycle
  • Market Research
  • Scheduling
  • Inbound and Outbound Calls
  • Microsoft Word
  • Microsoft Excel
  • HIPPA Guidelines
  • Medical Terminology
  • Basic Life Support

References

  • Sarah Greenlaw - Huma Healthcare

- Position: Account Management Lead

- Email: sarah.greenlaw@huma.com

- Phone: (908) 616-3582

  • Jason McEntire - Mascot Media

- Position: Outside Sales Manager

- Email: jmcentire@mascotmedia.net

- Phone: (479) 527- 8620

Timeline

Patient Engagement Specialist

Sprinter Health
02.2025 - Current

Patient Onboarding Specialist

Huma Healthcare
08.2024 - 12.2024

Delivery Driver

Marco's Pizza
11.2023 - 09.2024

Outside Sales Representative

Mascot Media
12.2022 - 10.2023

Dietary Aide

Vicar's Landing
01.2022 - 12.2022

Sales Associate

Red Wing Shoes
01.2022 - 12.2022

Wine Sales Associate

Chateau Chantal
05.2018 - 12.2019

High School Diploma -

Traverse City Central High School