Jessica Rodriguez
New Castle,DE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Patient Engagement Specialist
Wellbe
06.2024 - Current
- Performed outbound calls to patients
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Scheduled initial first visit with Nurse Practitioners
Customer Care Specialist
Nutrisystem
06.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Navigated multiple computer systems and applications to find information.
- Maintained up-to-date knowledge of product and service changes.
Call Center Representative
Dynata
04.2022 - 07.2022
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Documented customer interactions during scripted surveys.
Receptionist
Portage Cleaning Company
05.2012 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Medical Assistance
Kaplan Career Institute
Philadelphia, PAHigh School Diploma -
Nueva Esperanza Charter High School
Philadelphia, PASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Appointment Scheduling
- Technical Support
Timeline
Patient Engagement Specialist
Wellbe
06.2024 - Current
Customer Care Specialist
Nutrisystem
06.2022 - 02.2024
Call Center Representative
Dynata
04.2022 - 07.2022
Receptionist
Portage Cleaning Company
05.2012 - 09.2014
Medical Assistance
Kaplan Career Institute
High School Diploma -
Nueva Esperanza Charter High School