Elizabeth Mottmiller
Oregon,OH
Summary
Searching for a position where my years of experience may continue to serve the community in a needed capacity. Hardworking employee with customer service, multitasking and attention to detail abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Patient Engagement Specialist
Bon Secours Mercy Health
10.2023 - Current
- Primarily support inquiries for registration, general information, clinical connection, work queues and messaging
- Serves as initial contact for patient care inquiries, both inbound and outbound.
- Leverages CRM to perform front-line customer support, resolves most issues, utilizes critical thinking to determine what customer requires
- Organizes work / resources to accomplish objectives
- Able to work with minimal supervision.
- Proactively communicate process improvement opportunities and patient care concerns/ issues to team supervisor
- Demonstrate a willingness and ability to work collaboratively with others
- Meet productivity requirements to ensure excellent patient care
- Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers
Resource Representative
Bon Secours Mercy Health
09.2008 - 10.2023
- Worked from home independently from home since Aug 2020
- Navigated countless inbound and outbound phone calls for Mercy Health’s 24/7 answering service call center
- Supported a diverse range of healthcare professionals in providing the highest level of personal care and service to patients.
- Managed a wide range of tasks such as physician referral searches, nurse triage services,event registrations,VIP phone line assistance,scheduling appointments,promptly resolving patient safety concerns,and undertaking general administrative duties.
- Entered detailed documentation for every call interaction with precision and diligence
- Offered assistance and encouragement to team members during challenging times
- Assumed the responsibilities of peer interviewing and training for new hire non-nursing resource representatives
- Ensured accountability for informing the team of any on-call schedule changes
- Developed and oversaw the maintenance of the department's primary visual resource tool, known as the 'on-call' board, in addition to various printed materials used by the team.
- Sporadically completed payroll data entry tasks and conducted marketing revisions for Mercy’s Find a doctor web page.
- Assisted in organizing and coordinating various department events, milestones, and special occasions.
Get Pink Specialist
Owens Corning
10.2014 - 10.2020
- Served as the company’s main point of contact amongst the fast-paced World Headquarters call center
- Managed an array of inbound and outbound calls for the Supply Chain division - Roofing, Insulation, Fiberglass Composites and Warranty
- Registered product manufacturer warranties, in addition to detailing an overview of the warranty terms and conditions
- Collaborated closely with commercial contractors, residential homeowners, sales team members, big box stores and retailers
- Actively provided technical support to 1-800-GET-PINK line
- Opened warranty claims for possible defective products and initiated claim process
- Accurately and efficiently utilized multiple web-based sites, and company resources tools
- Frequently participated in department process updates and product improvement trainings to remain proficient in my role
- Assisted with team projects, activities, and shared feedback with the goal to result of stronger team output along with a better customer experience.
Education
High School Diploma -
Woodmore High School
Elmore, OH06-1990
Clerical Specialist Certificate -
Penta County Vocational School
Perrysburg, OH06-1990
Skills
- Excellent Communication
- Dedicated
- Customer Service
- Emotionally Intelligent
- Dependable
- Attention to detail
- Adaptable
- Problem-Solving
Affiliations
- Painting
- Dancing
- Music
- Walking
- Movies
Timeline
Patient Engagement Specialist
Bon Secours Mercy Health
10.2023 - Current
Get Pink Specialist
Owens Corning
10.2014 - 10.2020
Resource Representative
Bon Secours Mercy Health
09.2008 - 10.2023
High School Diploma -
Woodmore High School
Clerical Specialist Certificate -
Penta County Vocational School
Similar Profiles
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
TABETHA MCLOUGHLINTABETHA MCLOUGHLIN
Clinical Coordinator at Bon Secours Mercy HealthClinical Coordinator at Bon Secours Mercy Health
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health
Natasha MitchellNatasha Mitchell
Unit Secretary/Monitor Tech at Bon Secours Mercy HealthUnit Secretary/Monitor Tech at Bon Secours Mercy Health
Hannah BerningHannah Berning
Lead Banquet Server & Coordinator at Maumee Bay State Park LodgeLead Banquet Server & Coordinator at Maumee Bay State Park Lodge