Troyonna Anderson
Harvey
Summary
Experienced with patient engagement and communication strategies. Utilizes empathy and active listening to enhance patient satisfaction and trust. Track record of effectively managing patient concerns and improving healthcare experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Heartland Alliance
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information. Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Patient Access Representative
ADVOCATE AURORA HEALTH
10.2022 - 01.2025
- Conducted patient admissions and registration, ensuring accurate and timely entry of patient information./Verified insurance coverage, processed authorizations, and collected co-pays, reducing delays in patient care.
- Maintained and updated patient records, ensuring confidentiality and compliance with healthcare regulations./ Acted as a liaison between patients, medical staff, and insurance companies to facilitate seamless communication and resolve issues.
- Assisted in the coordination of emergency room operations, contributing to a streamlined workflow and improved patient experience.
Patient Care Coordinator/Receptionist
University of Chicago Medical Center
11.2021 - 10.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Member Service Representative
Clear Spring Healthcare
07.2020 - 10.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Completed customer applications and updated records to reflect current information.
Provider Enrollment Specialist
MERDIAN HEALTH PLAN
12.2019 - 03.2020
- Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
- Streamlined provider enrollment processes by implementing efficient data management systems.
- Troubleshot technical issues related to the online enrollment system, providing prompt resolutions for providers and internal stakeholders alike.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
Patient Service Representative
DR. SANJIDA MIRZA MD CLINIC
03.2013 - 09.2017
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Bachelor of Arts - Business Administration And Management
DeVry University
07-2027
High School Diploma -
PAUL L DUNBAR VOCATIONAL CAREER ACADEMY
Chicago, IL06-2015
Skills
- HIPAA compliance
- CPR certification
- Documenting and recording information
- Active listening
- Patient education
- Multitasking
- Excellent communication
- Registration and scheduling
Certification
- CPR/AED Certification
Timeline
Patient Engagement Specialist
Heartland Alliance
06.2024 - Current
Patient Access Representative
ADVOCATE AURORA HEALTH
10.2022 - 01.2025
Patient Care Coordinator/Receptionist
University of Chicago Medical Center
11.2021 - 10.2022
Member Service Representative
Clear Spring Healthcare
07.2020 - 10.2021
Provider Enrollment Specialist
MERDIAN HEALTH PLAN
12.2019 - 03.2020
Patient Service Representative
DR. SANJIDA MIRZA MD CLINIC
03.2013 - 09.2017
Bachelor of Arts - Business Administration And Management
DeVry University
High School Diploma -
PAUL L DUNBAR VOCATIONAL CAREER ACADEMY
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