Alexanderia Sollock
Palmetto,FL
Overview
7
7
years of professional experience
Summary
Dynamic Patient Engagement Specialist with a proven track record at Millennium Physical Group, excelling in appointment scheduling and patient education. Adept at HIPAA compliance and active listening, I effectively resolve patient inquiries and enhance satisfaction through compassionate care and strong communication skills. Committed to delivering exceptional service in fast-paced environments.
Work History
Patient Engagement Specialist
Millennium Physical Group
01.2021 - 01.2025
- Remote- on a computer I schedule patient appointments, and I solved complaints and inquiries, identified patient’s needs, take incoming calls, make outbound calls, complete and process patients information.
Contact Center Representative
Bradenton Family medical center
01.2018 - 01.2021
Remote- inbound calls, and outbound calls to insurance companies and patients. Scheduled patients appointments and recording their information. provided real time customer support, and assistance through the live chat. I answered questions and troubleshooted technical issues, and transferred advanced issues to their specialized department.
Education
High School Diploma -
Southeast High School
Bradenton, FLSkills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- Active listening
- Compassionate care
- Patient education
- Patient services
- Data collection
- Patient assistance
- Customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Excellent communication
- Reliability
- Multitasking Abilities
- Critical thinking
- Registration and scheduling
- Organizational skills
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Documenting and recording information
- Insurance verifying
- Reliability and dedication
- Communicating to patients and families
- Relationship building
- Resolving problems
- Patient confidentiality and data security
- Patient documentation
- Patient registration
- Medical insurance
- Scheduling appointments
- Insurance authorizations
- Documentation skills
- Organized and detail oriented
- Team building
- Insurance verification
- Outbound calling
- Self motivation
- Task prioritization
Timeline
Patient Engagement Specialist
Millennium Physical Group
01.2021 - 01.2025
Contact Center Representative
Bradenton Family medical center
01.2018 - 01.2021
High School Diploma -
Southeast High School
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