Alexanderia Sollock
Palmetto
Summary
Dynamic Patient Engagement Specialist with a proven track record at Millennium Physical Group, excelling in appointment scheduling and patient education. Adept at HIPAA compliance and active listening, I effectively resolve patient inquiries and enhance satisfaction through compassionate care and strong communication skills. Committed to delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Engagement Specialist
Millennium Physical Group
01.2020 - 01.2024
- Remote (work from home) Used my laptop to schedule patient appointments, solve complaints and inquiries, identify patient’s needs, clarify their information, screen calls to ensure they were transferred to the appropriate staff member, handle incoming calls, complete and processed patients information.
Contact Center Representative
Lee Physician Group
01.2017 - 01.2020
Remote position, taking inbound calls from patients, making outbound calls to insurance companies and other offices. Scheduling patients appointments and recording their information. I also provided real time customer support, and assistance through live chat. I answered questions and troubleshooted technical issues, provided product information on medication, and transferred advanced issues to their specialized department.
Education
High School Diploma -
Southeast High School
Bradenton, FLSkills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- Active listening
- Compassionate care
- Patient education
- Patient services
- Data collection
- Patient assistance
- Customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Excellent communication
- Reliability
- Multitasking Abilities
- Critical thinking
- Registration and scheduling
- Organizational skills
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Documenting and recording information
- Insurance verifying
- Reliability and dedication
- Communicating to patients and families
- Relationship building
- Resolving problems
- Patient confidentiality and data security
- Patient documentation
- Patient registration
- Medical insurance
- Scheduling appointments
- Insurance authorizations
- Documentation skills
- Organized and detail oriented
- Team building
- Insurance verification
- Outbound calling
- Self motivation
- Task prioritization
Personal Information
Timeline
Patient Engagement Specialist
Millennium Physical Group
01.2020 - 01.2024
Contact Center Representative
Lee Physician Group
01.2017 - 01.2020
High School Diploma -
Southeast High School
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