Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Boyer

las vegas

Summary

Optimistic, creative and hardworking CSR looking to join passionate team at unique store. Accomplished 5 years of progressive retail experience. Diligent, resourceful and enthusiastic professional focused on maintaining diverse product knowledge to meet all customer needs.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Engagement Specialist

Concertocare
01.2025 - Current
  • Facilitated support groups that provided emotional comfort and practical resources for patients dealing with chronic illnesses.
  • Implemented innovative outreach programs aimed at educating underrepresented communities about available healthcare resources.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

RDI Marketing
02.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.

Sales Associate

Genesis Beauty Salon
11.2018 - 03.2019
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and served as peer coach for new sales associates.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Managed customer cash and credit card transactions using company point of sale system 

Call Center Agent

Teleperformance
05.2017 - 06.2017
  • Listen to customer requests and engage into directories to answer questions and provide telephone information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Lead Concierge

Mercedes Benz Of Georgetown
02.2017 - 04.2017
  • Helped customers with any dissatisfaction along with complication using the services of Mercedes benz.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Cashier/Customer Service Representative

Victoria's Secret
02.2016 - 12.2016
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Engaged customers warmly and provided immediate and dedicated assistance.

Cashier

Victoria's Secret
01.2015 - 12.2015
  • Respond to customers questions and answers via telephone or physically with 100 % accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.

Education

High school -

Lancaster High School
Lancaster, CA
2014

Skills

  • Detail Oriented
  • Diligent work ethic
  • Flexible
  • strong attention detail
  • Multi-Tasker
  • Quick Learner
  • Quickbooks
  • Time Management
  • HIPAA compliance
  • Appointment scheduling

Certification

  • Certified Nurses Aide
  • First Aid Certification(CPR certified)
  • Certified Phlebotomist

Timeline

Patient Engagement Specialist

Concertocare
01.2025 - Current

Customer Service Representative

RDI Marketing
02.2024 - 12.2024

Sales Associate

Genesis Beauty Salon
11.2018 - 03.2019

Call Center Agent

Teleperformance
05.2017 - 06.2017

Lead Concierge

Mercedes Benz Of Georgetown
02.2017 - 04.2017

Cashier/Customer Service Representative

Victoria's Secret
02.2016 - 12.2016

Cashier

Victoria's Secret
01.2015 - 12.2015

High school -

Lancaster High School

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