Dawn Cosentino

• Assisted patients in navigating healthcare resources and services.
• Educated patients on treatment options and care plans.
• Supported data entry and management of patient engagement systems.
• Collaborated with healthcare teams to enhance patient communication strategies.
• Engaged with patients through surveys to assess satisfaction levels.
• Provided feedback on patient experiences to improve service delivery.
• Maintained accurate records of patient interactions and follow-ups.
• Streamlined communication between healthcare providers and patients for improved treatment adherence.
• Served as a liaison between patients and healthcare providers, ensuring effective communication of pertinent information.
• Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.

Managed mortgage portfolio loans and recommended for approval after underwriting according to their criteria

Collections for over due accounts had zero amount due on my responsibility

• Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.

• Conducted routine inspections to ensure compliance with quality standards and safety regulations.
• Documented findings and generated reports detailing non-conformances and corrective actions needed.
• Collaborated with production teams to identify areas for process improvement and efficiency enhancement.
• Implemented corrective action plans based on audit findings to drive continuous improvement initiatives.

Owner and operator of tanning salon and staff

Supervisor and trained staff all aspects of consumer lending and mortgage lending

Delivery to secondary market for sale of loans

Retail sales

• Mentored junior staff, fostering professional development and enhancing team performance.
• Analyzed financial reports to identify trends, informing decision-making for product offerings.
• Oversaw compliance with regulatory requirements, ensuring adherence across all departments.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.