Edwin Lugo
Boca Raton,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
IT Field Support / Help Desk
Verity Partners
01.2022 - Current
- Provide user support and customer service on company-supported computer applications and platforms
- Troubleshoot problems and advise on the appropriate action
- Project manager
- Knowledge of CISCO switches and router to run commands to diagnose circuits
- Troubleshoots, isolates, and determines root cause to resolve routine and intermediate-level user queries, requests, and issues using established checklists and guidelines
- Configures, tests, and installs standard desktop and portable computers, devices, and associated peripherals within established standards
- Troubleshoot applications and system malfunctions to restore normal functionality
- Identify and take corrective action to remove malware, spyware, and viruses to maintain the integrity of ITS environment
- Works with ITS team members, as needed, to identify and resolve ITS environment issues
- Applies established IT standards to daily work functions in the IT environment
- Installs cables, connectors, and network cards as requested by Director or designee
- Works with vendor support contacts to resolve technical problems with computer equipment and software
- Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary; responds to requests for service or assistance
- Communicates with supervisor, employees, other departments, residents, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems
- Develop data process models, including sourcing, loading, transformation, and extraction
- Experience/knowledge following tools and software application: Microsoft admin, Google Admin, Apple JamF School, Active Directory, VMWare, Cisco Fire Power, Cisco Switch, CodeTwo, AppRiver, Cisco Call Manager, Cisco Unity, Cleartouch, Windows OS, Mac OS, Chrome OS, Barracuda, Freshdesk, Freshworks, Solar Winds, Wireless Controller, Adobe admin, Page Smart, Papercut admin, Finesse, GoDaddy admin
Sheet Metal Worker
United Sheet Metal
01.2021 - 01.2022
- Setup plasma cutting machines that cut metal materials into small pieces
- Observe machine operations to ensure quality and conformity packaged to standards
- Observe and test the operation of machinery or equipment to diagnose malfunctions
- Measure materials to locate specified points of cuts or to obtain maximum yields, using rules
- Mark or discard items with defects such as spots, stains, scars, snags, chips, scratches, or unacceptable shapes
Education
Bachelor of Science - Computer Science
Florida Atlantic University
01.2017
Skills
- Team player
- Self-motivated
- Exceptional customer service skills
- Bi-lingual: English/Spanish
- CISCO network switch set up
- Microsoft Office
- Microsoft Project
- LASI
- SQL
- C
- C
- Assembly language
- JavaScript
- CSS
- PHP
- JQuery
- Ajax
- Java
- Design with SSI and MSI logic ICs
- PLDs
- Flip flops
- Analysis and synthesis of sequential circuits
- Design with MSI and LSI logic ICs
- Microprocessor
Websites
Timeline
IT Field Support / Help Desk
Verity Partners
01.2022 - Current
Sheet Metal Worker
United Sheet Metal
01.2021 - 01.2022
Bachelor of Science - Computer Science
Florida Atlantic University
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