Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Edwin Maitre

Seattle,WA

Summary

Technical Support Engineer with over a year of hands-on experience in IT support, specializing in Windows, Mac OS, and various IT tools including Adobe Creative Suite and Hyper-V. Certified in Google Technical Support Fundamentals and Udemy CompTIA (Network+ and Security+), currently advancing knowledge in Cybersecurity. Known for efficient problem-solving and improving operational efficiency through proactive maintenance and support.

Overview

4
4
years of professional experience

Work History

Associate Is Technician

Providence Health Care
Portland, OR
11.2024 - Current
  • Implemented Virtual Desktop Infrastructure (VDI) solutions, enhancing remote access capabilities.
  • Efficiently managed and resolved IT service desk tickets, ensuring timely support.
  • Delivered expert technical support, resolving both immediate and complex issues.
  • Conducted system maintenance and upgrades, ensuring data integrity through regular backups.
  • Optimized network performance by configuring LAN/WAN settings, and improving connectivity.

Client Hardware Support Tier 2

Costco
04.2024 - 09.2024
  • Provided multi-tier IT support for development, testing, QA, and production teams.
  • Configured and troubleshot network components to resolve connectivity issues.
  • Set up and configured employee hardware and software for new hires.
  • Managed ticketing systems to ensure Service Level Agreements (SLAs) were met.
  • Collaborated with vendors to resolve hardware and software issues.

Unarmed Security Officer

Antonios Red Security
Seattle, Washington
11.2020 - 03.2024
  • Conducted CCTV surveillance and monitored access points for security threats.
  • Patrolled premises to prevent unauthorized entry and respond to incidents.
  • Performed security checks on staff, and monitored entrances and exits.
  • Responded to alarms and reported unusual activities or incidents.
  • Compiled detailed incident reports to document security breaches and resolutions.

Education

Associate - Cybersecurity and Operations

Highline College
Federal Way, WA
12-2026

Information Technology -

Seattle Central College
09.2024

Skills

  • Windows Server
  • Windows
  • MacOS
  • Microsoft Office
  • Adobe Creative Suite
  • AD Manager Plus
  • Azure
  • FortiClient
  • Wireless
  • Active Directory
  • Group Policy
  • TCP/IP
  • DNS
  • DHCP
  • Hyper-V
  • Meraki
  • Jive
  • SD
  • Endpoint Security
  • Troubleshooting
  • Firewall Configuration
  • User support
  • Advanced troubleshooting
  • Network configuration
  • Security practices
  • System diagnostics
  • Remote support

Timeline

Associate Is Technician

Providence Health Care
11.2024 - Current

Client Hardware Support Tier 2

Costco
04.2024 - 09.2024

Unarmed Security Officer

Antonios Red Security
11.2020 - 03.2024

Associate - Cybersecurity and Operations

Highline College

Information Technology -

Seattle Central College

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Edwin Maitre