Dedicated and results-driven professional with a proven track record of delivering exceptional customer service. Experienced in resolving customer inquiries and issues to ensure high levels of satisfaction and retention. Skilled at building strong relationships to drive business growth and exceed expectations. Committed to continuous improvement and seeking new opportunities to enhance skills and contribute to organizational success.
Hi, I’m
EDWIN MARTINEZ
Kissimmee,FL
Summary
Overview
7
years of professional experience
Work History
Sprouts Farmer Market
Senior Produce Clerk
04.2025 - Current
Job overview
- Oversaw daily operations of produce department, ensuring optimal freshness and quality standards.
- Trained and mentored junior staff on best practices for product handling and customer service.
- Developed efficient inventory management processes to minimize waste and improve stock rotation.
- Guarantee accuracy in processing orders.
Bjs Wholesale Club
Produce Clerk
09.2024 - 03.2025
Job overview
- Managed inventory levels, ensuring product availability and freshness for optimal customer experience.
- Assisted in receiving and stocking produce, maintaining organization and cleanliness in storage areas.
- Monitored product quality, identifying and removing damaged items to uphold store standards.
- Collaborated with team members to implement efficient restocking procedures, reducing downtime during peak hours.
- Trained new staff on produce handling techniques and safety protocols, fostering a knowledgeable work environment.
- Provided exceptional customer service by addressing inquiries and offering recommendations on fresh produce selections.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Aldi USA
Assistant Store Manager
05.2021 - 08.2024
Job overview
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed inventory control processes, optimizing stock levels and minimizing loss.
- Implemented promotional strategies to enhance customer engagement and increase sales.
- Developed staff schedules to maximize productivity while maintaining labor cost efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Trader Joe's
Sales Associate
10.2018 - 06.2020
Job overview
- Received payment at checkout by cash, check, credit.
- Stocked shelves and mark prices on shelves and items.
- Received, open, and unpack sales floor merchandise.
- Interacted with customers by giving product recommendations and assisting them with general questions or dietary concerns.
Education
SAE InstituteNew York, New York
from Audio Technology
University Overview
- Provided a solid foundation in the key aspects of audio
- Learned the technical and creative components of audio production
- Extensively studied the essential business principles of the entertainment industry such as contracts, budgeting, copyrights, self employment, and revenue management.
Skills
- Good communication skills
- Reliable and professional
- Good time management skills
- Team player
- Dedicated
- Eager to develop learn and teach
Timeline
Senior Produce Clerk
Sprouts Farmer Market
04.2025 - Current
Produce Clerk
Bjs Wholesale Club
09.2024 - 03.2025
Assistant Store Manager
Aldi USA
05.2021 - 08.2024
Sales Associate
Trader Joe's
10.2018 - 06.2020
SAE Institute
from Audio Technology
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