EDWIN MENDEZ
Los Angeles,USA
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
7
7
years of professional experience
Work History
Store Operations Coordinator
Northgate Market Gonzalez
11.2018 - Current
- Collaborated with store managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Assisted in recruiting, hiring and training of team members.
Customer Service Representative
Northgate Gonzlez Markets
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed and motivated employees to be productive and engaged in work.
Produce Team Lead
Northgate Gonzlez Markets
11.2018 - 03.2024
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
Education
Bachelor's Degree -
California State University Dominguez Hills
Carson, California08.2027
High School Diploma - undefined
Animo Leadership Charter High School
Inglewood, California06.2019
Skills
- Administrative management
- Operations oversight
- Teamwork and collaboration
- Technology
- Risk management
- Forecasting
- Corporate recruiting
- Customer relationship management
- Customer relations
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Northgate Gonzlez Markets
03.2024 - 03.2025
Store Operations Coordinator
Northgate Market Gonzalez
11.2018 - Current
Produce Team Lead
Northgate Gonzlez Markets
11.2018 - 03.2024
High School Diploma - undefined
Animo Leadership Charter High School
Bachelor's Degree -
California State University Dominguez Hills
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