Edwin Pacheco
Lakeland,FL
Summary
Over 25 years of successful hands-on experience as an Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through working knowledge of optimal practices and safety behaviors such as analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Area Manager
High Sources
Tampa, FL
10.2023 - 02.2024
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Compiled and analyzed data to determine approaches to improve performance.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Managed accounts to retain existing relationships and grow share of business.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Conducted training sessions to educate employees on best practices and procedures to increase performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Transformed underperforming teams into productive, profitable teams.
Area Manger
4M Building Solutions
St. Petersburg, FL
12.2015 - 09.2022
- Primary liaison between 4M Buildings Solutions and client (Contract) Management.
- Manage Tampa/Orlando Area including accounts in St. Petersburg, Clearwater, Brandon, Sarasota, Estero, Wildwood, and Ocala.
- Managed various accounts with an approximate portfolio of $2,000,000.
- Conduct performance reviews; manage attendance; manage conflict resolution; schedule, and manage the orientation, training/development, and retention of our team members, and maintain training records.
- Site inspections, conduct risk assessments, find potential hazards and safety needs at business sites, and supply site-specific recommendations to reduce potential injuries.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members, and adopting industry best practices.
- Recruit, interview, and select quality team members to ensure all positions are filled promptly
- Oversaw budget planning, strategy development, and community outreach for the organization.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Conducted training sessions to educate employees on best practices and procedures.
- Utilize the corrective action process and or the monthly status checks to document and coach poor performers consistently throughout the accounts by setting goals and areas of improvement.
- Implement the business-to-business plan for current accounts by promoting extra monthly services (Sales) exceeding $14,000.
- Managed inventory and reduced shrinkage by 45% through detailed monitoring of daily operations.
Area Manager
G4S Secure Solutions
Tampa, FL
08.2008 - 12.2015
- Primary liaison between G4S Secure Solutions and client senior management.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Delivered recommendations to long-term accounts to promote brand awareness to key audiences.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Conducted training sessions to educate employees on best practices and procedures to increase services.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conduct performance reviews; manage attendance; manage conflict resolution; schedule, as needed; manage the orientation, training/development, and retention of high-caliber staff.
- Conduct monthly conference calls with servicing G4S offices to ensure consistency in quality of service and supply quarterly reports to client senior management.
- Interface with District Management and client; coordinate with other Division/Group/Regional Managers to achieve common goals.
- Performing all work-related tasks in a manner that follows all company policies and procedures including worldwide business standards and Key Performance Indicators (KPI).
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Supervisor Jail Division (Sergeant)
Pulaski County Sheriff Office
01.2007 - 01.2008
- Assisted the Jail Administrator in revising the policy and procedures of the jail division.
- Oversaw a facility of over 60 detainees.
- Maintain accountability of equipment and supplies for the jail division.
- Planned and organized the transportation of detainees when needed.
- Managed payroll and scheduling of jail staff.
- Conducted thorough investigations of illegal activities within the division.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
Detention Officer
Bell County Sheriff Office
03.2004 - 01.2007
- Supervised and controlled the behavior of 700 inmates.
- Work release officer: managed a staff of over 40 detainees performing community service.
- Kitchen officer: managed a staff of 20 detainees in the preparation of meals for the facility.
- Laundry officer: managed a staff of 15 detainees in conducting laundry service for the entire facility.
- Ensure public safety.
- Responded to emergencies and de-escalated hostile confrontations.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Provided assistance and guidance to inmates regarding daily activities.
- Responded to inquiries from inmates and other members of the public.
- Attended to feeding, housing, and physical well-being of inmates.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Verified identification using specialized databases and methods such as fingerprinting.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Processed inmates by taking photographs and fingerprints.
- Assisted in the intake and release of inmates.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Documented inmate behavior and activities in logbooks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Science - Criminal Justice
Florida Technical College
Lakeland09.2014
Diploma - Private Investigation
DT Technology College
Caguas, Puerto Rico08.2003
Certificate - Tourism And Travel Management
Columbia College
Caguas, PR06.1994
Skills
- Performance Evaluation and Monitoring
- Relationship building and management
- Records Organization and Management
- Compliance Management
- Customer Service Management
- Order Management
- Training Management
- Budget Control
- Management Team Building
- Inventory Management
- Conflict Management
- Leadership Development
- Sales Reporting
- National account management
- Operations Improvements
References
References are available upon request.
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Cooking
Timeline
Area Manager
High Sources
10.2023 - 02.2024
Area Manger
4M Building Solutions
12.2015 - 09.2022
Area Manager
G4S Secure Solutions
08.2008 - 12.2015
Supervisor Jail Division (Sergeant)
Pulaski County Sheriff Office
01.2007 - 01.2008
Detention Officer
Bell County Sheriff Office
03.2004 - 01.2007
Associate of Science - Criminal Justice
Florida Technical College
Diploma - Private Investigation
DT Technology College
Certificate - Tourism And Travel Management
Columbia College