Edwin Pinzon
Coral Springs,FL
Overview
3
3
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
09.2023 - Current
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
Relationship Banker
Bank of America
10.2022 - 09.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Loan Officer
OneMain Financial
05.2022 - 10.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Bank Teller
Wells Fargo
06.2021 - 04.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL08.2023
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05.2021
Skills
- Bilingual
- Decision Making
- Settlement Negotiations
- Effective Communications
- Analytical Skills
- Conflict Resolution
Timeline
Claims Adjuster
Progressive Insurance
09.2023 - Current
Relationship Banker
Bank of America
10.2022 - 09.2023
Loan Officer
OneMain Financial
05.2022 - 10.2022
Bank Teller
Wells Fargo
06.2021 - 04.2022
Bachelor of Arts - Business Administration
Florida International University
Associate of Arts - Business Administration
Miami Dade College