Overview
Work History
Education
Skills
Timeline
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Edwin Pinzon

Coral Springs,FL

Overview

3
3
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
09.2023 - Current
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
  • Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.

Relationship Banker

Bank of America
10.2022 - 09.2023
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Loan Officer

OneMain Financial
05.2022 - 10.2022
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.

Bank Teller

Wells Fargo
06.2021 - 04.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Bachelor of Arts - Business Administration

Florida International University
Miami, FL
08.2023

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
05.2021

Skills

  • Bilingual
  • Decision Making
  • Settlement Negotiations
  • Effective Communications
  • Analytical Skills
  • Conflict Resolution

Timeline

Claims Adjuster

Progressive Insurance
09.2023 - Current

Relationship Banker

Bank of America
10.2022 - 09.2023

Loan Officer

OneMain Financial
05.2022 - 10.2022

Bank Teller

Wells Fargo
06.2021 - 04.2022

Bachelor of Arts - Business Administration

Florida International University

Associate of Arts - Business Administration

Miami Dade College

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Edwin Pinzon