Edwin Rivera-Velazquez
South Amboy,NJ
Summary
Dynamic and engaging, I excelled at Olive Garden by enhancing customer satisfaction through expert problem-solving and advanced communication. Demonstrated unparalleled multitasking abilities and a strong work ethic, significantly improving guest experiences. Skilled in both customer relations and team collaboration, I consistently delivered high-quality service, showcasing a remarkable blend of hard and soft skills.
On top of all my job experience I took two and a half years of Highschool Auto-Tech program, in which I learned not only most of the ins and outs of cars, but essential life skills which aids in problem solving and project management.
Overview
2
2
years of professional experience
Work History
Seerver,Bartender,To-Go Specialist
Olive Garden
04.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Food-runner,Expeditor,To-Go Specialist
Chili's
08.2023 - 04.2024
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Dietary Aide
Venetian Rehabilitation Center
02.2023 - 06.2023
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
High School Diploma -
Sayreville War Memorial Highschool
Sayreville, NJ06-2024
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Advanced communication
- Team member training
- Strong work ethic
- Memory retention
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
Timeline
Seerver,Bartender,To-Go Specialist
Olive Garden
04.2024 - Current
Food-runner,Expeditor,To-Go Specialist
Chili's
08.2023 - 04.2024
Dietary Aide
Venetian Rehabilitation Center
02.2023 - 06.2023
High School Diploma -
Sayreville War Memorial Highschool
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