Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Additional Information
Languages
Work Preference
Accomplishments
Work Availability
Quote
Software
Interests
Timeline
SeniorSoftwareEngineer
Edwin Rodriguez

Edwin Rodriguez

Mansfield,TX

Summary

I am seeking a career as an IT Support Specialist within a stable organization that values and rewards hard work, dedication, and professional growth.

Overview

5
5
years of professional experience
5
5
Certification

Work History

IT Support Specialist

Safran Avionics and Defense
Grand Prairie, TX
06.2023 - Current
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Removed and replaced old hardware during routine upgrades and system repairs.

Freelance IT Technician | Graphic Designer

Myself
Mansfield, TX
12.2022 - Current
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Use design software such as Canva, Paint 3D, Blender, Ilustrator and Midjourney to create images and layouts.
  • Produced projects for advertising and informational purposes.

Network Technician Installer

The Network Brain, LLC.
Dallas, TX
09.2022 - 11.2022
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Troubleshot problems related to LAN, WAN and VLAN network infrastructure and performance.
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
  • Communicated technical information in easily understood terms to non-technical individuals.
  • Resolved routing, wireless and other network-related issues.
  • Terminated Cat6 cable connectors and modular plugs.
  • Handled equipment repairs and related trouble reporting.
  • Set up and installed network cabling infrastructure.

Hardware Computer Repair Technician

SMS InfoComm
Grapevine, TX
04.2022 - 09.2022
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Built, repaired and test HP Chrome Books and other HP Laptop models according to schedule.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Remote Customer Service Representative

Navient Solutions
Irving, TX
03.2021 - 08.2021
  • Escalated claimants issues accordingly.
  • Interviewed claimants to determine best methods to resolve their claims issues.
  • De-escalated problematic claimants concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.

Information Technology Intern

CoLabL and NPower
Dallas, TX
01.2021 - 03.2021
  • Developed a PowerPoint presentation to create user personas and journey maps on a Digital User Experience Website project. Also, successfully performed a Data Analysis PowerPoint presentation using a spreadsheet and Excel as the data analytic tool.

Machine Operator

Klein Tools Inc.
Mansfield, TX
02.2018 - 03.2021
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using Windows 10 and Microsoft Outlook.

Education

Backend, SQL And DevOps With Python Bootcamp Certificate - Web Development

Nucamp
Fort Worth, TX
01.2022

HTML, CSS And JavaScript Fundamentals Certificate - Web Development

Nucamp
Fort Worth, TX
09.2021

IT Fundamentals Diploma - Information Technology

NPower
Dallas, TX
03.2021

Diploma - License Vocational Nurse

ECPI University
Virginia Beach, VA
11.2006

Some College (No Degree) - Biology (accumulated 8 Credits)

Tidewater Community College
Norfolk, VA 2004

Some College (No Degree) - Psychology/Criminology (accumulated 9 Credits)

Texas Central College
US NAVY 1999-2001

Some College (No Degree) - Media Communication (accumulated 50+ Credits)

Universidad Del Sagrado Corazon
Santurce, Puerto Rico 1989-1991

Some College (No Degree) - Biology (accumulated 8 Credits)

Universidad Interamericana De Puerto Rico
Fajardo, Puerto Rico 1988-1989

Skills

  • CMD, VScode, Docker
  • Bilingual
  • WordPress Development
  • HTML, CSS and JavaScript
  • Kubernetes
  • SQL
  • PostgreSQL
  • DevOps
  • Python
  • Linux
  • GitHub
  • AWS, Google Cloud and Microsoft Azure
  • Windows 10, 11

Certification

  • Backend, SQL, and DevOps with Python Web Development Bootcamp Certificate
  • HTML, CSS and JavaScript Fundamentals Certificate
  • CompTIA A+ core 1
  • CompTIA ITF+
  • Digital User Experience Certificate of Achievement
  • Data Analysis Certificate of Achievement
  • IT Google Support Certificate
  • Cisco Networking Academy (Entrepreneurship) Certificate

References

Kristy Sanchez Staff Coordinator/Supervisor Enterprise Staffing Agency (214)597-6781

Amarilis Olmo Social Services Case Manager Supervisor Dallas Department of Social Services (813)766-1810

Clifton Bland Career Placement / Internship Manager at NPower (903)624-2393

Affiliations

  • US NAVY Veteran, NATO Medal, NAVY Unit Commendation Medal, NAVY Good Conduct Medal, NATO(Kosovo)Medal, Sea Service Deployment Ribbons(2), Armed Forces Expeditionary Medal.
  • 2020 NPower IT Fundamentals Alumni.
  • High School Honor Role including Mathematics Medal.
  • Volunteered in 2016 "CarMax cares and KaBoom" Collaborated building a playground for kids in the military base Fort Hood, KIlleen, TX.

Additional Information

https://www.linkedin.com/in/edwin-rodriguez-44628bb7

https://github.com/Edwin0570

Languages

Spanish
Native language
English
Upper Intermediate (B2)
B2

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats4-day work week

Accomplishments

  • US NAVY Veteran, NATO Medal, NAVY Unit Commendation Medal, NAVY Good Conduct Medal, NATO(Kosovo)Medal, Sea Service Deployment Ribbons(2), Armed Forces Expeditionary Medal.
  • 2020 NPower IT Fundamentals Alumni.
  • High School Honor Role including Mathematics Medal.
  • Volunteered in 2016 "CarMax cares and KaBoom" Collaborated building a playground for kids in the military base Fort Hood, KIlleen, TX.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft 365

Outlook

Teams

Edge

Google

Chrome

Command Prompt

Excel

M-files

SAP

SharePoint

Word

Adobe Pro

Visual Studio Code

Remote Desktop Connection

Canva

COPILOT AI

Zendesk

DocuSign

WordPress

Zoom

Interests

Workout

Music

Content Creation

Drawing

Mechanics

Scuba Diving

Remodeling

Family

Politics

Movies

Concerts

Church

Dogs

Timeline

IT Support Specialist

Safran Avionics and Defense
06.2023 - Current

Freelance IT Technician | Graphic Designer

Myself
12.2022 - Current

Network Technician Installer

The Network Brain, LLC.
09.2022 - 11.2022

Hardware Computer Repair Technician

SMS InfoComm
04.2022 - 09.2022

Remote Customer Service Representative

Navient Solutions
03.2021 - 08.2021

Information Technology Intern

CoLabL and NPower
01.2021 - 03.2021

Machine Operator

Klein Tools Inc.
02.2018 - 03.2021

Backend, SQL And DevOps With Python Bootcamp Certificate - Web Development

Nucamp

HTML, CSS And JavaScript Fundamentals Certificate - Web Development

Nucamp

IT Fundamentals Diploma - Information Technology

NPower

Diploma - License Vocational Nurse

ECPI University

Some College (No Degree) - Biology (accumulated 8 Credits)

Tidewater Community College

Some College (No Degree) - Psychology/Criminology (accumulated 9 Credits)

Texas Central College

Some College (No Degree) - Media Communication (accumulated 50+ Credits)

Universidad Del Sagrado Corazon

Some College (No Degree) - Biology (accumulated 8 Credits)

Universidad Interamericana De Puerto Rico

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Edwin Rodriguez