Edwin Rondon Valenzuela
Litchfield Park,AZ
Summary
Polite and motivated professional successful in applying strong communication and problem resolution skills to each customer issue in fast-paced environments. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center Agent
VoiceTeam
Santiago De Los Caballeros, Dominican Republic
02.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained user account data by initiating account access and establishing in database.
- Processed debit and credit card and electronic check payments.
Data Entry Analyst
Synergies
Santiago De Los Caballeros, Dominican Republic
06.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
Machine Operator Assembler
Easton
Santiago De Los Caballeros, Dominican Republic
03.2020 - 06.2021
- Operated machining equipment safely with team of operators.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
No Degree - French
John F. Kennedy
Santiago De Los CaballerosNo Degree - Business Administration
Universidad Autonoma De Santo Domingo
Santiago De Los Caballeros, Dominican RepublicHigh School Diploma -
Victor Manuel Espaillat
Santiago De Los Caballeros, Dominican Republic07.2017
Skills
- Organizational Systems
- Team Development
- Call Control Skills
- Analytical Abilities
- Call Center Operations
- Sales and Upselling
- Customer Retention Strategies
- Customer Account Management
Languages
Spanish
Native or Bilingual
French
Elementary
English
Full Professional
Timeline
Call Center Agent
VoiceTeam
02.2022 - 05.2023
Data Entry Analyst
Synergies
06.2021 - 02.2022
Machine Operator Assembler
Easton
03.2020 - 06.2021
No Degree - French
John F. Kennedy
No Degree - Business Administration
Universidad Autonoma De Santo Domingo
High School Diploma -
Victor Manuel Espaillat