EDWIN SANTOS
Vital Management & Engineering, Inc.
IRVINGTON,NJ
39
years of professional experience
Results-driven Office Operations Manager experienced in leading mail messenger services and managing staff in fast-paced environments. Achieved success through strong organizational, technical, and problem-solving skills while enhancing client services and managing multi-task projects. Focused on delivering impactful solutions that drive organizational performance.
Work History
Federal Contractor, Mail Screener
2 Years 1 Month- Analyzed incoming mail and parcels with IonScan 500T chemical/explosive detector, ensuring safety by identifying harmful chemicals and explosives before distribution.
- Work Site 26 Federal Plaza NY, NY 10278
- Agency Department Of Health & Human Services
Mail Clerk/Supervisor
1 Year 5 Months- Receive, record, sort and deliver all incoming mail and parcels from USPS, UPS, FedEx, Amazon, Staples, DHL and internal correspondents for the Deutsche Bank clients in a timely manner.
- Assisted clients with incoming/outgoing mail, parcels, supplies, and pouch materials to ensure smooth operations across Deutsche Bank locations.
- Maintained mail dropoff and pickup location, ensuring cleanliness and adequate supplies for client use.
- Work Site Deutsche Bank Trust Company Americas
- One Columbus Circle New York NY 10019
Mail/Messenger Services Manager
32 Years 5 Months- Managed operations at One Liberty Plaza, New York, NY; February 1988 - July 2020 for an award-winning international law firm in major financial centers worldwide. Contributed to globalization of legal profession over 65 years through strategic initiatives and client engagement. Delivered innovative legal services and upheld high-quality standards to meet diverse needs of domestic and international clients.
- Coordinated timely delivery of legal documents across multiple offices.
- Ensured secure handling of sensitive materials during transport.
- Streamlined communication processes between departments to ensure seamless operations.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
High School Diploma
Skills
Messenger Operations
Mail services
Mail operations
Office Equipment Operation
Mailroom Technology
Operational Efficiency
Mail Management
Secure Document Handling
Attention to detail
Time management
Timeline
Federal Contractor, Mail Screener
Vital Management & Engineering, Inc.
07.2024 - 08.2026Read More
Mail Clerk/Supervisor
Swiss Post Solutions North America
02.2023 - 07.2024Read More
Mail/Messenger Services Manager
Cleary Gottlieb Steen & Hamilton LLP
02.1988 - 07.2020Read More
Grover Cleveland High School
High School Diploma
Read More