Edwin Simmons
Blue Island,IL
Summary
Dynamic professional with extensive experience as a Lead Barback at The Chug A Lug, excelling in inventory management and customer service. Proven ability to enhance guest experiences through effective communication and keen attention to detail. Skilled in waste reduction and team collaboration, consistently optimizing operations for improved profitability.
Overview
5
5
years of professional experience
Work History
Lead Barback
The Chug A Lug
Glenwood, IL
08.2022 - Current
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing shortages.
- Assisted bartenders in preparing drinks and maintaining cleanliness during peak hours.
- Trained new barbacks on operational procedures and safety protocols to enhance team efficiency.
- Monitored bar area for cleanliness, promptly addressing spills and waste to maintain a safe environment.
- Supported event setups and breakdowns, ensuring smooth operations during special occasions and busy shifts.
- Enhanced customer experience by delivering prompt assistance and maintaining friendly communication with patrons.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Reduced waste levels by monitoring liquor usage patterns and adjusting order quantities accordingly, optimizing profit margins without sacrificing quality or selection availability.
General Store Manager
Family Dollar
Chicago, IL
08.2020 - 08.2022
- Oversaw daily operations ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through accurate tracking systems.
- Trained and mentored staff in customer service protocols and sales techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Coordinated scheduling of staff to maintain adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Diploma - General Studies
Zion High School
Zion, IL06.1993
Skills
- Workplace safety
- Cleaning procedures
- Stock rotation
- Task delegation
- POS system operation
- Supply ordering
- Beverage preparation
- Bar equipment use
- Efficient multitasking
- Facility cleaning
- Waste reduction
- Supply replenishment
- Beer keg installation
- Ice restocking
- Spirits restocking
- Keg replacements
- Bar organization
- Catering experience
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer service excellence
- Team collaboration
- Active listening
- Guest service
- Cash handling
- Decision-making
- Cash register operation
- Employee training
- Goal setting
- Quality control
- Stock replenishment
- Table setup
- Payment processing
- Food running
Timeline
Lead Barback
The Chug A Lug
08.2022 - Current
General Store Manager
Family Dollar
08.2020 - 08.2022
Diploma - General Studies
Zion High School