Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Edwin Vallejo
Eatontown
Work Preference
Summary
Insightful Administrative Analyst with expertise in data analysis, program evaluation, and compliance. Improved operational efficiency and enhanced stakeholder collaboration through effective training coordination and performance monitoring. Drives compliance and develops training programs that leverage data insights to support strategic workforce initiatives.
Overview
17
17
years of professional experience
Work History
Administrative Analyst 3 COEI
NJ Department of Labor and Workforce Development
Trenton
10.2022 - Current
- Reviewed and renewed training providers and programs, ensuring compliance with regulations.
- Monitored performance outcomes and equity in training programs using quality assurance scorecards.
- Coordinated training programs across departments, enhancing operational efficiency.
- Facilitated stakeholder meetings to gather input on workforce initiatives and improve collaboration.
- Analyzed customer feedback surveys to pinpoint areas for organizational improvement.
- Prepared management-level reports on operational trends, recommending modifications to improve productivity.
- Identified in-demand occupations through data analysis and produced labor market information.
- Developed and maintained MyCareerNJ digital tools for career exploration and job search.
Disability call center staff
New Jersey Department Of Labor And Workforce Development
Trenton
07.2024 - 12.2025
- Resolved customer queries and complaints to improve overall satisfaction and retention.
- Streamlined client intake processes to improve service delivery efficiency.
- Managed phone call routing and correspondence distribution to appropriate staff members.
- Trained new employees on company policies and operational procedures.
- Collaborated with teams to enhance workforce development programs, ensuring timely completion and alignment with organizational objectives.
- Facilitated teamwork to align efforts with organizational goals, promoting a cohesive work environment.
- Participated in team meetings, presentations, and special events for knowledge sharing.
Regional Labor Market Analyst
New Jersey Department Of Labor And Workforce Development
Trenton
07.2014 - 09.2022
- Analyzed labor market trends to guide workforce development strategies.
- Conducted research on employment patterns and economic indicators.
- Identified and analyzed key market trends to enhance business performance.
- Collaborated with stakeholders to assess workforce needs and optimize training programs.
- Utilized statistical software for data interpretation and report generation.
- Presented findings to management for informed strategic planning.
- Monitored labor law changes to ensure compliance and inform workforce initiatives.
- Developed surveys to capture insights from job seekers and employers.
Combat Medical Specialist
USA Army
Flushing
12.2008 - 11.2014
- Administered emergency medical care in combat and training environments.
- Conducted patient assessments to identify urgent medical needs.
- Supervised junior medics while guiding injury response procedures.
- Maintained detailed records of medical treatments to ensure continuity of care in the field.
- Ensured compliance with safety and infection control protocols when handling hazardous materials.
- Conducted training sessions to enhance personnel knowledge of first aid and preventative medicine, improving overall readiness.
- Organized patient files while tracking progress throughout treatment.
- Reported infectious disease cases to relevant medical authorities.
Unemployment call center agent RCC
NJ Department of Labor (DOL)
Freehold
03.2011 - 06.2014
- Managed high volume of inbound and outbound calls, maintaining service quality under pressure.
- Assisted customers with inquiries and complaints via telephone, email, and chat, ensuring timely resolution to enhance customer satisfaction.
- Resolved customer issues through effective communication and problem-solving.
- Identified customer needs through probing questions and active listening, leading to tailored solutions and improved customer experience.
- Utilized call center software to track customer interactions and document details accurately.
- Maintained knowledge of state labor regulations and departmental policies.
- Collaborated with team members to enhance service delivery processes.
- Reported technical issues encountered during calls to IT department.
Education
Master of Arts - Business Management
Georgian Court
Brick, NJ06-2014
Bachelor of Arts - Liberal Arts And Sciences
Thomas Edison State University
Trenton, NJ10-2013
Skills
- Data analysis and reporting
- Program evaluation and compliance
- Requirements analysis
- Market analysis
- Business process mapping and project management
- Performance metrics and forecasting
- Workflow optimization and operational efficiency
- Stakeholder engagement and collaboration
- Training coordination and development
- Controls assessment and policy analysis
- Analytical thinking
- Problem solving and conflict resolution
- Time management and task prioritization
- Teamwork and leadership development
- Attention to detail and quality assurance
Languages
Spanish
Native/ Bilingual
Accomplishments
Army Achievement Medal
Affiliations
IronMan yearly competitions
Timeline
Disability call center staff
New Jersey Department Of Labor And Workforce Development
07.2024 - 12.2025
Administrative Analyst 3 COEI
NJ Department of Labor and Workforce Development
10.2022 - Current
Regional Labor Market Analyst
New Jersey Department Of Labor And Workforce Development
07.2014 - 09.2022
Unemployment call center agent RCC
NJ Department of Labor (DOL)
03.2011 - 06.2014
Combat Medical Specialist
USA Army
12.2008 - 11.2014
Master of Arts - Business Management
Georgian Court
Bachelor of Arts - Liberal Arts And Sciences
Thomas Edison State University