ASHLEY SIMPSON
CORDOVA,Tennessee
Summary
I aim to perfect excellent communication, organizational and interpersonal skills. I have a passion for helping others I'm very confident in my success and attentive to my work. I'm seeking job advancement opportunities and longevity, and a full time career that will benefit the company and provide excellent service to customers. Willing to relocate: Tennessee Authorized to work in the US for any employer Willing to relocate to: relocate to: Southaven, MS - Tennessee
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant/HR Assistant
Hooks Dimmick Child Care
Memphis, TN
04.2004 - Current
- Organize and maintain staff and student files
- Processed employee payroll, ensuring accurate and timely compensation for all staff
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents.
- Screened resumes/CVs to identify qualified candidates, supporting HR department in efficient recruitment
- Manage employee retirement and benefits
- Building and managing professional relationships with parents and staff
- Handled inbound and outbound calls to assist clients and resolve inquiries.
- Handled client/customer inquiries promptly, providing accurate information or directing them to appropriate personnel
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Scheduling facility events, tours, workshops
Remote Pharmacy Customer Care Representative
CVS CAREMARK
03.2015 - 07.2022
- Handled Inbound and outbound calls; 100-150 calls daily
- Connected with patients, customers via email, phone, chat
- Engaged with patients and customers via email, chat, and phone to address inquiries.
- The first point of contact for customers needing specific medication or equipment
- Educated potential patients about new products and medications
- Provided detailed product information to enhance customer satisfaction and loyalty.
- Resolved technical issues to maintain operational efficiency.
- Escalated patient or physician issues or concerns
- Transferred patient to appropriate department
- Assisted with calls efficiently and in a polite, courteous and professional manner at all times.
- Maintained company and client employee confidentiality.
- Processed insurance benefits, claims, and insurance verification
- Assisted with medical issues and benefits verification, authorizations, insurance claims, insurance verification
- Conducted appropriate screening and eligibility functions
- Obtained to correct information to schedule appropriate modes of delivery
- Informed supervisor concerning scheduling and/or service delivery problems
- Processed online payments
- Organized and updated records systematically for easy access.
- Completed all required records and reports
- Exceeded basic call center metrics
- Delivered exceptional service and support by leveraging medication knowledge for enhanced customer satisfaction.
- Remained calm, empathic, understanding and professional when dealing with irate patients
- Strong verbal, written, Interpersonal, organizational and leadership skills
- Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
- Proficient in CRM tools, Outlook, Microsoft Office, Microsoft Word, Excel, PowerPoint, Microsoft 365, Google suites, Spreadsheet, etc
- Managed Multitask, tickets, or request timely
- HiPAA/OSHA Compliant
- Proficient EHR/EMR systems
Remote Call Center Customer Service Representative
SHELBY COUNTY JUVENILE COURT
Memphis, TN
12.2007 - 03.2015
- Handled 75-150 high volume calls daily, providing efficient customer support and issue resolution.
- Collaborated with sales, customer service, and legal teams to effectively address customer disputes and resolve billing discrepancies.
- Negotiated payment arrangements with customers to resolve overdue balances and prevent further escalation
- Oversaw legal collection processes, successfully recovering overdue payments and maintaining compliance.
- Maintained accurate records of all collection activities, correspondence, and payment arrangements in the CRM system
- Provided regular updates on account statuses to management through detailed reports and presentations
- Analyzed aging reports regularly to identify high-risk accounts
- Scheduled appointments with clients to facilitate meetings and discussions.
- Developed and maintained effective relationships with external legal counsel
Head Cashier/Supervisor/Inventory Specialist
The Home Depot
Bartlett, TN
03.2007 - 07.2012
- Supervised and supported cashiers
- Managed cash flow
- Provided excellent customer service
- Maintained accurate register operations
- Troubleshooted hardware issues
- Managed lines and ensure smooth customer checkout
- Supported forklift drivers in locating inventory efficiently
- Safeguarded company assets
Phlebotomist
Methodist University Hospital
Memphis, TN
07.2004 - 03.2007
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient experience and comfort
- Coordinated with healthcare team members to prioritize specimen collection, aligning with patient needs and laboratory requirements
- Processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis and supporting prompt diagnostic results
- Assisted customers with inquiries and product information
Education
Bachelor of Science - Business Administration
University of Phoenix-Online Campus
08.2012
Bachelor's degree - Business Administration
Southern New Hampshire University
07.2026
Associate of Applied Science - Phlebotomy
Tennessee College of Applied Technology
06.2006
Skills
- Insurance verification
- Medicare/Medicaid
- Critical Thinking
- Conflict Resolution
- Leadership
- EHR systems
- EMR systems
- Technical Troubleshooting
- HIPAA / OSHA compliance
- CRM software proficiency
- Emotional Intelligence
- Data protection
- Database management
- Email management and etiquette
- Collections
- Billing issue inquiries
- Office management
- Task prioritization
- Organizational skills
- Detail-oriented
- Data maintenance
- File management
- Spreadsheet management
- Microsoft Excel
- Excel spreadsheets
- Google Suite
- Google Workspace
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Word processing
- Technical support
- Data analysis reporting
- Help desk
- Zendesk
- E-commerce platforms
- Email communication
- Written communication
- Verbal communication
- Professional experience
- Time management
- Problem solving
- Issue resolution
- Active listening
- Interpersonal skills
- Relationship building
- Compassion
- Multi-tasked
- Collaborating
- Safety regulations
- Confidential document control
- Multi-line phones
- Multi-line systems
- Tech-Savvy
- Professional and mature demeanor
- Dedicated team player
- Meticulous detail orientation
- Spreadsheet development
- Adaptability
- Office equipment
- Conflict resolution
- Empathy
- Quality assurance
- Research
- Records management systems
Certification
- CPR Certification
- Certified Phlebotomy Technician
- ServSafe
- Chauffeur's Permit
- First Aid Certification
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Availability: Tennessee, Southaven, MS
- Visa Status: Authorized to work in the US for any employer
Timeline
Remote Pharmacy Customer Care Representative
CVS CAREMARK
03.2015 - 07.2022
Remote Call Center Customer Service Representative
SHELBY COUNTY JUVENILE COURT
12.2007 - 03.2015
Head Cashier/Supervisor/Inventory Specialist
The Home Depot
03.2007 - 07.2012
Phlebotomist
Methodist University Hospital
07.2004 - 03.2007
Administrative Assistant/HR Assistant
Hooks Dimmick Child Care
04.2004 - Current
Bachelor of Science - Business Administration
University of Phoenix-Online Campus
Bachelor's degree - Business Administration
Southern New Hampshire University
Associate of Applied Science - Phlebotomy
Tennessee College of Applied Technology