Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edwin Vasquez

Miami Beach,FL

Summary

Accomplished customer experience specialist with a strong background in sales, demonstrated by notable achievements at Benihana Restaurant. Proven expertise in workforce education and customer service has driven repeat clientele and enhanced team performance. Skilled in analytical decision-making and strategic succession planning, committed to service excellence and sustainable business growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Benihana Restaurant
North Bay Village, FL
09.2024 - Current
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Increased customer purchases by promoting current deals.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took orders from customers accurately and in a timely manner.

Crew Member

Wendy's
Homestead, FL
05.2024 - 09.2024
  • Ensured consistent availability of necessary supplies.
  • Consistently upheld superior customer service aligned with company guidelines.
  • Maintained high standards in line with HACCP guidelines.
  • Upheld standards of hygiene and orderliness in the lobby, front counter, and restrooms.
  • Executed rapid meal serving to improve overall guest enjoyment.

Barista

Juice Cafe
Homestead, FL
05.2024 - 09.2024
  • Remained informed about the latest smoothie promotions.
  • Maintained compliance with health standards.
  • Shared customer requests and complaints with colleagues promptly.
  • Ensured customer satisfaction with tailored smoothie preparations.
  • Prepared seeds, nut milk, and superfood boosters efficiently.

Fire Watcher

JRF Ship Repairs LLC
Portsmouth, VA
12.2022 - 04.2023
  • Ensured adherence to OSHA fire safety regulations at the facility.
  • Conveyed information regarding emergencies and accidents.
  • Ensured seamless operations during hot work by maintaining constant area surveillance.
  • Ensured timely identification and reporting of hazardous conditions.
  • Inspected fire extinguishers, hoses, hydrants, and other related items for proper operation.

Assistant Manager

Morales Moralitos Transportation
Jersey City, NJ
04.2022 - 12.2022
  • Addressed concerns directly to uphold positive customer interactions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Contributed to hiring and onboarding processes for consistent workforce.
  • Secured repeat clientele through outstanding customer service.
  • Ensured safety for employees, customers and assets.

Sales Representative

AT&T
Chicopee, MA
01.2022 - 04.2022
  • Implemented campaigns aimed at increasing market presence.
  • Enhanced sales presentations through thorough understanding of market offerings and competition.
  • Increased client acquisition via proactive outreach.
  • Ensured optimal performance in sales roles by educating new team members about products.
  • Established effective relationships with customers.

Education

GED -

Exeter Job Corps Academy
Exeter, RI
07.2023

Skills

  • Cash Transaction Processing
  • Customer Service Expertise
  • Workforce Education
  • Clear and Concise Communication
  • Team Leadership
  • Task Prioritization
  • Strategic Succession Planning
  • Team Empowerment
  • Effective Sales Approaches
  • Critical Thinking Skills
  • Budgeting Expertise
  • Composed Professional Presence
  • Organizational Time Management
  • Proficient in Business Operations
  • Collaborative Team Engagement
  • Service Excellence
  • Analytical Decision-Making
  • Engaged Listening
  • Client Feedback Analysis
  • Fluent in Two Languages
  • Reception Management
  • Security Awareness
  • Appointment Coordination
  • Social Media Engagement
  • Product Display Optimization
  • Marketing Copy Development
  • Advanced Technology Proficiency
  • Responsive to Change
  • Confluence Proficiency
  • Team Supervision
  • Managerial Accounting
  • Event Coordination
  • Efficient Schedule Management
  • Detail-Oriented Approach
  • Service-Driven Perspective
  • Effective Conflict Management
  • Workplace Organization

Certification

  • Security Officer License

Nov 15th, 2024.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Benihana Restaurant
09.2024 - Current

Crew Member

Wendy's
05.2024 - 09.2024

Barista

Juice Cafe
05.2024 - 09.2024

Fire Watcher

JRF Ship Repairs LLC
12.2022 - 04.2023

Assistant Manager

Morales Moralitos Transportation
04.2022 - 12.2022

Sales Representative

AT&T
01.2022 - 04.2022

GED -

Exeter Job Corps Academy

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