Edwin Vazquez
St. Cloud
Summary
With a proven track record at Airos, I excel in delivering unparalleled customer support and resolving complex technical issues, showcasing my expertise in Microsoft servers and exceptional problem-solving abilities. My collaborative approach and commitment to continuous learning in IT support have consistently enhanced operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Help Desk Support Analyst
Airos
10.2023 - Current
- Deliver support for technical problems to customers.
- Handled inbound customer inquiries through phone and email with promptness and professionalism.
- Analyzed technical issues in computers, delivering appropriate resolutions.
- Quickly addressed and solved various technical problems for customers.
- Handled installation and configuration of updated hardware and software.
- Continuously update knowledge on best practices in IT support.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Help Desk Technician Internship
Twitter
NYC
07.2022 - 09.2023
- Identified and fixed technical problems with laptops, desktops, and phones within the facility.
- Set up operating systems.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Guided customers through step-by-step solutions in a clear and concise manner.
Buyer / Store Leader
Whole Foods Market
Union, NJ
01.2021 - 06.2022
- Leadership responsibilities included providing quality customer service
- Training new team members
- Attending all meetings, following up via email in reference to disciplinary actions or altercations between employees with store management
Photo Tech/ Associate
Walgreens
Union, NJ
03.2015 - 12.2020
- Key responsibilities included sales/marketing/stocking services
- OSA and shelf-stocking expertise
- Superior customer service to store clients
- Facility cleanliness and organization
- Over the counter drug and sales expertise
- Printer troubleshooting
Education
B.A - Criminal Justice/Minor Psychology
Kean University
08.2020
Diploma -
Newark Collegiate Academy High School
06.2015
Skills
- Collaboration
- Organization
- ServiceNow
- Typing Skills
- Communications
- Conflict resolution
- Problem solving
- PC technician
- Mac OS and Windows expertise
- Microsoft servers
- Xmoba
- Azure
- Citrix
- N-able
- SolarWinds
- PingPlotterr
Awardsacknowledgments
- Aspira Of New Jersey, Volunteer city clean up and assistance to the homeless in the city of Newark.
- Seventh Day Adventist Church, Food Bank Volunteer to cook and feed the homeless
- Walgreens, Awarded for 5 years of service to Walgreens Inc., for troubleshooting skills in photo technician services and leading team members through education on marketing and OSA requirements.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Help Desk Support Analyst
Airos
10.2023 - Current
Help Desk Technician Internship
Twitter
07.2022 - 09.2023
Buyer / Store Leader
Whole Foods Market
01.2021 - 06.2022
Photo Tech/ Associate
Walgreens
03.2015 - 12.2020
Diploma -
Newark Collegiate Academy High School
B.A - Criminal Justice/Minor Psychology
Kean University