Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Edwina Flores

Abilene

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I also Have a background in Criminal Justice with 25+ Years of Experience.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Administrative Assistant III

Texas Department Of Criminal Justice
06.2024 - Current
  • My current title is Administrative Assistant III. However, am the Wardens Secretary.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • I assist the Warden with insuring that all duties that he needs assistance with are completed.
  • I manage calls from outside agencies as well offenders family who may need assistance.




Correctional Officer

Texas Department Of Criminal Justice
02.2017 - Current
  • Supervised inmates during day-to-day activities.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Detected potential threats and quickly defused conflicts.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Attended regular trainings and maintained appropriate certifications.
  • Conducted internal security checks and distributed meals.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Initiated Incident command system

Correctional Officer

Texas Department Of Criminal Justice
09.2000 - Current
  • Supervised activities of adolescents in residential setting.
  • Attended regular trainings and maintained appropriate certifications.
  • Instructed inmates on work details and transported to work sites.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Supervised inmates during day-to-day activities.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Maintained correct physical head count at all times.
  • Transported inmates to and from work sites with optimal security procedures.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Apprehended escapees safely while following proper techniques.
  • Maintained daily logs of shift activity.
  • Assisted in restraining violent and unruly inmates.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
  • Inspected cells and conducted random searches of common areas.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Conducted internal security checks and distributed meals.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.

Correctional Officer

Taylor County Jail
08.2015 - 01.2017
  • Maintained correct physical head count at all times.
  • Maintained daily logs of shift activity.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Assigned inmates to open and appropriate housing units.
  • Attended regular trainings and maintained appropriate certifications.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Supervised inmates during day-to-day activities.
  • Direct Communication with Bail Bonds Men.

Caregiver

Jordan Health Services
09.2012 - 08.2014
  • Took Care of my Mother.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Cooked clean made sure all her needs were being met.
  • Medical needs being met.

Customer Service Representative

Cooperative Response Center Inc
05.2013 - 07.2014
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Electric Outages over 275 electric Coops

Correctional Officer

Coleman County Jail
01.1995 - 08.2000
  • Maintained correct physical head count at all times.
  • Assigned inmates to open and appropriate housing units.
  • Instructed inmates on work details and transported to work sites.
  • Maintained appropriate control, security and well-being of youth at all times.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised meal distributions and observed inmates during meals.
  • Counseled juveniles on day-to-day reality oriented problems.
  • Transported inmates to and from work sites with optimal security procedures.
  • Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
  • Promoted safety, order and functionality at the county Jail.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Detected potential threats and quickly defused conflicts.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Maintained records and logs of man hours, materials and equipment used.

Waitress

El Ranchito Mexican Restaurant
02.1995 - 02.1995
  • Company Overview: Family Owned Restaurant.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Developed long-term relationships with customers which increased repeat business.
  • Answered telephone to provide establishment information and take party reservations.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Family Owned Restaurant.

Education

Some college - Criminal Justice

Cisco Jr College
Abilene, TX
03.2002

Associate of Applied Business - Buisness

American Commericial College
Abilene, TX
05.1994

Skills

  • Behavioral disorders familiarity
  • Translation
  • Crisis management
  • Visitation guidelines understanding
  • High-volume dining
  • Spanish
  • Restraint techniques
  • Inmate rights
  • Behavior Management
  • Trained in defensive tactics
  • Food inspection
  • Observation
  • Correctional Experience
  • Booking procedures
  • Interpretation
  • Excellent problem solver
  • Non-violent intervention
  • Crisis Intervention
  • Menu memorization
  • Case Management
  • First aid and CPR certified
  • State and federal laws knowledge
  • Ethical standards of conduct
  • Table setting arrangements
  • Communication skills
  • Occupational hazards and safety precautions
  • Reception oversight
  • Scheduling
  • Filing
  • Letter preparation
  • Mail handling
  • Records retrieval
  • Memo preparation
  • Check processing
  • Meeting planning
  • Bookkeeping
  • Cash deposit preparation
  • Document management
  • Microsoft PowerPoint
  • Complex Problem-solving
  • Multi-line phone proficiency
  • Schedule management
  • Business writing
  • Legal administrative support
  • Spreadsheet development
  • Writing reports
  • Document retrieval
  • Meeting arrangements
  • Multi-line phone systems
  • Spreadsheets
  • Policy and procedure modification
  • Database organization
  • Office administration
  • Report generation
  • Business operations support

Personal Information

Willing To Relocate: Anywhere

Certification

  • Certified Spanish Interpreter for the State of Texas

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant III

Texas Department Of Criminal Justice
06.2024 - Current

Correctional Officer

Texas Department Of Criminal Justice
02.2017 - Current

Correctional Officer

Taylor County Jail
08.2015 - 01.2017

Customer Service Representative

Cooperative Response Center Inc
05.2013 - 07.2014

Caregiver

Jordan Health Services
09.2012 - 08.2014

Correctional Officer

Texas Department Of Criminal Justice
09.2000 - Current

Waitress

El Ranchito Mexican Restaurant
02.1995 - 02.1995

Correctional Officer

Coleman County Jail
01.1995 - 08.2000

Associate of Applied Business - Buisness

American Commericial College

Some college - Criminal Justice

Cisco Jr College

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Edwina Flores