Edwina Joseph John

• Demonstrate exceptional communication and customer service skills while maintaining a courteous and professional demeanor.
• Utilize management and planning tools such as ServiceNow
• Ability to operate and maintain a ticketing system and perform initial triage on incoming help desk tickets
• Maintain accurate records of all IT assets including hardware, software licenses, and peripherals.

• Provide Tier 3 support for customer technical issues
• Help customers identify the root cause of their issues and provide support through resolution
• Thoroughly document all service request
• Assist users with IT asset-related inquiries including equipment request replacements and returns
• Monitor and track issues to ensure accurate resolution

• Provided remote support to customers, troubleshooting technical issues and providing solutions.
• Delivered exceptional customer support, addressing inquiries and resolving concerns.
• Installed software on various devices, ensuring proper functionality and compatibility.
• Troubleshooted and resolved issues reported by customers, ensuring efficient and effective resolution.
• Created detailed technical documentation to assist users in understanding software and troubleshooting.